Cognite incident

Degraded availability of Data Modeling service in az-eastus-1

Resolved after 10 hours 11 minutes, affecting Cognite Data Fusion UI and Cognite Data Fusion UI and 1 more, on May 12, 2026.

resolved May 12, 2026, 07:56 PM UTC

The fix deployed to address the issue was successful. The metrics are back to normal on the error rates in the data modeling API. We are resolving the incident now.

Started
May 12, 2026, 09:44 AM UTC
Resolved
May 12, 2026, 07:56 PM UTC
Duration
10h 11m
Detected by Pingoru
May 12, 2026, 09:44 AM UTC

Affected components

Cognite Data Fusion UICognite Data Fusion UICognite MaintainCognite Data Fusion APICognite MaintainCognite MaintainCognite InfieldCognite Data Fusion UICognite MaintainCognite Data Fusion UI

Update timeline

  1. investigating May 12, 2026, 09:44 AM UTC

    We are investigating elevated error rates affecting data modelling APIs, likely caused by request processing delays related to large data model schemas.

  2. identified May 12, 2026, 07:51 PM UTC

    Our teams have identified the cause of the elevated error rates affecting data modeling APIs. Currently working towards resolving the issue.

  3. monitoring May 12, 2026, 07:54 PM UTC

    Our team has deployed a fix for the elevated error rates in the data modeling API issue. We are moving to the monitoring period.

  4. resolved May 12, 2026, 07:56 PM UTC

    The fix deployed to address the issue was successful. The metrics are back to normal on the error rates in the data modeling API. We are resolving the incident now.

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