Cognite incident

Elevated error rates on Timeseries and Sequences APIs

Resolved after 9 hours 36 minutes, on September 6, 2026.

resolved Sep 06, 2026, 02:54 PM UTC

Services are fully recovered and operating normally. The elevated 5XX error rates affecting the Timeseries and Sequences APIs on cluster az-pnq-gp-001 between approximately 07:18 and 07:45 CEST on September 6, 2026 were resolved following auto-healing of the FoundationDB operator pod instability. Monitoring confirms all deployments remain healthy and stable, with no data loss incurred.

Started
Sep 06, 2026, 05:18 AM UTC
Resolved
Sep 06, 2026, 02:54 PM UTC
Duration
9h 36m
Detected by Pingoru
Sep 06, 2026, 05:18 AM UTC

Update timeline

  1. investigating Sep 06, 2026, 05:18 AM UTC

    We experienced elevated 5XX error rates affecting the Timeseries and Sequences APIs on cluster az-pnq-gp-001 between approximately 07:18 and 07:45 CEST. Services have recovered and all deployments are healthy, with no indication of data loss. The engineering team is actively monitoring the service to ensure continued stability while completing the investigation into the underlying cause.

  2. resolved Sep 06, 2026, 02:54 PM UTC

    Services are fully recovered and operating normally. The elevated 5XX error rates affecting the Timeseries and Sequences APIs on cluster az-pnq-gp-001 between approximately 07:18 and 07:45 CEST on September 6, 2026 were resolved following auto-healing of the FoundationDB operator pod instability. Monitoring confirms all deployments remain healthy and stable, with no data loss incurred.

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