Cloudsmith Outage History
Cloudsmith is up right nowPingoru has recorded 80 incidents for Cloudsmith: 80 in the last 12 months and 20 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 99 of 720 (14%) |
| May 2026 | 8 | 26 of 744 (3%) |
| June 2026 | 4 | 78 of 720 (11%) |
| July 2026 | 9 | 18 of 744 (2%) |
| August 2026 | 7 | 25 of 744 (3%) |
| September 2026 | 6 | 13 of 720 (2%) |
| October 2026 | 4 | 4 of 514 (1%) |
Incidents, newest first
Minor June 17, 2026 Increase in Request Times across regions 2h 5m
Started Jun 17, 2026, 01:52 PM UTC· resolved Jun 17, 2026, 03:57 PM UTC
- investigating Jun 17, 2026, 02:10 PM UTC
We’re seeing an increase in request times. API and Web UI requests are impacted. Our engineers are investigating.
- monitoring Jun 17, 2026, 02:18 PM UTC
We have deployed the mitigations, and the API requests & Web App are returning to normal response times. We are actively monitoring results.
- resolved Jun 17, 2026, 03:57 PM UTC
No further impacts were noted during the monitoring. All services are working as expected.
Minor June 3, 2026 Elevated API and package download latency in Europe region 27m Package Downloads
Started Jun 03, 2026, 02:09 PM UTC· resolved Jun 03, 2026, 02:37 PM UTC
- investigating Jun 03, 2026, 02:09 PM UTC
We are investigating reports of degraded performance to package downloads and apis in the Europe region
- resolved Jun 03, 2026, 02:37 PM UTC
Performance has returned to normal in the Europe region.
Minor June 1, 2026 Errors when querying analytics data 2h 23m Audit and Client Log Exports, Datadog
Started Jun 01, 2026, 12:03 PM UTC· resolved Jun 01, 2026, 02:26 PM UTC
- investigating Jun 01, 2026, 12:03 PM UTC
We are currently investigating an issue affecting some analytics and UI queries. A small percentage of requests are experiencing timeouts around 10 seconds or returning errors. Most queries are completing successfully. We're working with our partners on investigating and mitigating this issue.
- investigating Jun 01, 2026, 12:48 PM UTC
We are continuing to investigate an issue affecting some analytics and UI queries. A small percentage of requests are timing out (around 10 seconds) or returning errors. We’re continuing to work with our partners to investigate and mitigate the issue.
- identified Jun 01, 2026, 01:39 PM UTC
We are continuing to monitor the issue affecting analytics and UI queries within the Cloudsmith web app, client log exports, and Datadog integrations. Working alongside our infrastructure partners, a root cause has been identified. Mitigation efforts are currently underway to restore full capacity. A large majority of queries continue to complete successfully. We will provide another update once the issue is fully resolved or within the next 1 hour.
- monitoring Jun 01, 2026, 02:05 PM UTC
Working with our infrastructure partners, we've received confirmation that the issue has been resolved. We are validating across our platform, and we'll provide another update with confirmation within the next hour.
- resolved Jun 01, 2026, 02:26 PM UTC
We've validated across our platform and confirmed all services are operating normally
Minor May 27, 2026 Elevated package download error rates affecting US region 30m Package Downloads
Started May 27, 2026, 05:11 PM UTC· resolved May 27, 2026, 05:42 PM UTC
- investigating May 27, 2026, 05:11 PM UTC
We’re seeing an increase in error rates in the US region. Our engineers are investigating the cause.
- monitoring May 27, 2026, 05:20 PM UTC
The elevated download errors have been resolved, and all systems are running normally. Impact Windows (UTC): • us-west: 16:35 – 16:47 • us-east: 17:02 – 17:03
- resolved May 27, 2026, 05:42 PM UTC
We can confirm the issue has been resolved.
Minor May 27, 2026 Illegitimate network traffic causing performance degradation (EU) 2h 45m Security Scanning, Package Uploads, Package Sync, Broadcasts (broadcast.cloudsmith.com) and 2 more
Started May 27, 2026, 10:42 AM UTC· resolved May 27, 2026, 01:28 PM UTC
- investigating May 27, 2026, 10:42 AM UTC
We are currently experiencing elevated error rates and increased request latency. Our engineers are actively investigating the cause. Impacted services • Europe: Requests are partially impacted • Uploads: Requests are partially impacted across all regions • Docker: Downloads are partially impacted across all regions • US, Tokyo, Sydney: Downloads are not affected at this time
- investigating May 27, 2026, 11:44 AM UTC
We are currently experiencing elevated error rates and increased request latency related to a significant increase in illegitimate network requests Impacted services • Europe: Requests are partially impacted • Uploads: Requests are partially impacted across all regions • Docker: Downloads are partially impacted across all regions • US, Tokyo, Sydney: Downloads are not affected at this time Engineers are engaged and continuing to investigate & mitigate
- monitoring May 27, 2026, 11:49 AM UTC
We have mitigated the issue related to the significant increase in illegitimate network requests, and we're continuing to monitor service availability & performance.
- monitoring May 27, 2026, 12:30 PM UTC
We have mitigated the issue related to the significant increase in illegitimate network requests, and we're continuing to monitor service availability & performance. Impact: Region: EU Web Applications: Service Degradation API: Partial Service Degradation Uploads/Downloads: Partial Service Degradation
- resolved May 27, 2026, 01:28 PM UTC
We can confirm the issue has been fully resolved.
Minor May 15, 2026 Elevated errors for users accessing the web app 57m
Started May 15, 2026, 12:05 PM UTC· resolved May 15, 2026, 01:03 PM UTC
- investigating May 15, 2026, 12:05 PM UTC
We are seeing an increase in errors for users accessing the classic web app and our new web app. Our engineers are investigating this issue.
- monitoring May 15, 2026, 12:33 PM UTC
Error rates for the classic and new web apps have returned to normal levels. Our engineers are continuing to monitor to ensure stability.
- resolved May 15, 2026, 01:03 PM UTC
We have taken measures to ensure continued stability. After continued monitoring, we have confirmed that error rates remain at normal levels for both the classic and new web apps.
Minor May 14, 2026 Intermittent Docker Push Failures (APAC Region) 16h 19m Package Uploads
Started May 14, 2026, 06:00 PM UTC· resolved May 15, 2026, 10:19 AM UTC
- investigating May 14, 2026, 06:00 PM UTC
Since 19:00 UTC on 14 May, customers outside the EU may experience intermittent failures when pushing Docker packages. Our engineers are investigating the issue.
- monitoring May 15, 2026, 09:45 AM UTC
We’ve identified the issue. The main regions impacted were Australia and Japan. The engineering team has implemented a fix and is now monitoring the system.
- resolved May 15, 2026, 10:19 AM UTC
We can confirm that the issue is now resolved.
Minor May 14, 2026 Session management issue 45m OpenID Connect
Started May 14, 2026, 09:00 AM UTC· resolved May 14, 2026, 09:45 AM UTC
- investigating May 14, 2026, 09:00 AM UTC
We are aware of an issue affecting session management. Our team has taken mitigative action and customers may notice some session timeouts. Users encountering issues should log back into the webapp, and any failed jobs should succeed on rerun.
- monitoring May 14, 2026, 09:31 AM UTC
We have resolved the issue affecting session management. The underlying cause has been addressed and our engineers are continuing to monitor. Customers who were experiencing session timeouts should now be able to log in without issue, and any previously failed jobs should complete successfully on rerun. We apologize for any inconvenience this may have caused.
- resolved May 14, 2026, 09:45 AM UTC
We can confirm the session management issue has been fully resolved and all systems are operating normally.
Minor May 13, 2026 Issue with Cloudsmith webhooks 4h 22m Broadcasts (broadcast.cloudsmith.com)
Started May 13, 2026, 05:32 PM UTC· resolved May 13, 2026, 09:55 PM UTC
- investigating May 13, 2026, 05:32 PM UTC
We've detected issues with our webhooks, we're currently investigating and looking into a potential fix.
- resolved May 13, 2026, 09:55 PM UTC
We've identified and mitigated the issue affecting webhooks. Webhook delivery is now recovering, and queued events will begin to backfill automatically. During this period, you may see an increased volume of webhook activity as pending events are processed. We'll continue to monitor the recovery closely and provide further updates if needed.
Minor May 13, 2026 Intermittent Docker Push Failures 10m Package Uploads
Started May 13, 2026, 09:17 AM UTC· resolved May 13, 2026, 09:27 AM UTC
- monitoring May 13, 2026, 09:17 AM UTC
Between 15:00 UTC on 12 May and 08:00 UTC on 13 May 2026, customers outside the EU may have experienced intermittent failures when pushing Docker packages. We have identified and resolved the cause and are continuing to monitor.
- resolved May 13, 2026, 09:27 AM UTC
This has now been resolved
Minor May 1, 2026 404s on Python Metadata URLs 2m Package Downloads
Started May 01, 2026, 04:31 PM UTC· resolved May 01, 2026, 04:33 PM UTC
- monitoring May 01, 2026, 04:31 PM UTC
On Friday May 1st 2026, Cloudsmith introduced PEP 658-compliant metadata to Python indexes. Packages uploaded prior to this functionality being introduced (excluding upstream packages) were unable to have this metadata fetched. Package downloads themselves remained unaffected. However, Python-native clients such as uv and newer versions of pip treat metadata fetch failures as general failures, and refused to download the affected artifacts. Upstream fetches, non-wheel artifacts, and newly uploaded wheels were unaffected. For affected packages, the result was failed Python installs. We've now removed these metadata URLs from Python indexes while we backfill the data for packages that were missing it. Affected installs should now succeed on retry. We sincerely apologize for the disruption.
- resolved May 01, 2026, 04:33 PM UTC
This issue has now been resolved.
Minor April 28, 2026 Delays in Policy Evaluations by Enterprise Policy Manager 21h 53m
Started Apr 28, 2026, 06:34 PM UTC· resolved Apr 29, 2026, 04:27 PM UTC
- investigating Apr 28, 2026, 06:34 PM UTC
We are currently seeing delays in package evaluations carried out by Enterprise Policy Manager (EPM). Our engineers are investigating the issue.
- investigating Apr 28, 2026, 07:13 PM UTC
Our engineering team continues to investigate delayed policy evaluations by Enterprise Policy Manager (EPM). All other core services remain unaffected.
- identified Apr 28, 2026, 08:22 PM UTC
Our engineering team has identified the cause of the delay in package evaluations. While we process the backlog, customers may experience delays in the evaluation of newly created license and package deny rules.
- monitoring Apr 28, 2026, 08:56 PM UTC
Our engineering team continues to monitor the backlog of package evaluations.
- monitoring Apr 29, 2026, 09:01 AM UTC
Our team has applied targeted fixes to the policies causing the evaluation queue to build up overnight. The backlog is now clearing and processing times are recovering steadily. All other Cloudsmith services are unaffected. We're monitoring closely until everything is back to normal.
- monitoring Apr 29, 2026, 10:10 AM UTC
The queue continues to clear and we are actively monitoring. We will confirm once fully resolved.
- resolved Apr 29, 2026, 04:27 PM UTC
The backlog has been cleared and package evaluations are operating as expected.
Minor April 23, 2026 Degraded Decision Logs for Enterprise Policy Manager 1m
Started Apr 23, 2026, 10:34 AM UTC· resolved Apr 23, 2026, 10:36 AM UTC
- monitoring Apr 23, 2026, 10:34 AM UTC
Enterprise Policy Manager is an Early Access feature. Between 22 April 10:00 AM - 23 April 10:00 AM (UTC), Enterprise Policy Manager decision logs were delayed in the UI/API. For policy evaluations that occurred in this period, around 50% of decision logs have been dropped and will not be available in the UI/API. At 23 April 11:00 AM (UTC), we purged any unprocessed decision logs from the system to allow new logs to be processed. During this time, all policy evaluations completed successfully. There was no impact on the outcome of policy decisions. However, for the period stated, some decision logs are missing in the UI/API.
- resolved Apr 23, 2026, 10:36 AM UTC
The issue has been resolved. The system is operating normally.
Minor April 20, 2026 Vercel Security Incident (April 19th 2026) 3d 4h
Started Apr 20, 2026, 09:14 AM UTC· resolved Apr 23, 2026, 02:04 PM UTC
- monitoring Apr 20, 2026, 09:14 AM UTC
We are aware of a security incident that Vercel reported over the weekend (Official Vercel Bulletin: https://vercel.com/kb/bulletin/vercel-april-2026-security-incident). Our Security and Engineering teams are actively reviewing the situation. At this time, we have found no evidence to suggest that our infrastructure, services or data have been impacted by this event. However, we are closely following the ongoing situation & incident response guidance provided by Vercel and the security community. We have implemented the recommended precautionary measures to ensure the continued security of our systems. We will continue to monitor our environment closely and provide further updates if our assessment changes.
- resolved Apr 23, 2026, 02:04 PM UTC
Vercel confirmed we have not been impacted, but we have still taken the necessary steps and rotated credentials in environment variables that were not marked as “sensitive” as mentioned in the security bulletin.
Minor April 3, 2026 Degraded performance in EU-West. 36m Security Scanning, Package Uploads, Package Sync, Package Downloads and 1 more
Started Apr 03, 2026, 04:21 PM UTC· resolved Apr 03, 2026, 04:58 PM UTC
- monitoring Apr 03, 2026, 04:21 PM UTC
We’re seeing an elevated error rate for requests hitting EU-West. API and Web UI requests are impacted. Our engineers are monitoring.
- resolved Apr 03, 2026, 04:58 PM UTC
All systems are operating normally and error rates have returned to expected levels.
Minor March 31, 2026 Partial outage for package uploads and downloads 1h 10m Package Downloads, Upstreams
Started Mar 31, 2026, 01:34 PM UTC· resolved Mar 31, 2026, 02:45 PM UTC
- investigating Mar 31, 2026, 01:34 PM UTC
We are seeing an increase in upload and download request failures. Our engineers are currently investigating.
- investigating Mar 31, 2026, 01:36 PM UTC
We are seeing an increase in upload and download request failures. Our engineers are currently investigating.
- investigating Mar 31, 2026, 02:02 PM UTC
Investigation has confirmed that other package formats are also affected; however, Docker, Helm, and OCI remain unaffected. We've identified the root cause and are currently implementing a fix.
- monitoring Mar 31, 2026, 02:16 PM UTC
We have deployed a fix and are actively monitoring results.
- resolved Mar 31, 2026, 02:45 PM UTC
This issue has now been resolved.
Minor March 30, 2026 Degraded performance in EU West 1h 2m
Started Mar 30, 2026, 09:13 AM UTC· resolved Mar 30, 2026, 10:16 AM UTC
No vendor updates were posted for this incident.
Minor March 28, 2026 Degraded performance in US East 1h 43m Package Downloads, Upstreams
Started Mar 28, 2026, 02:38 PM UTC· resolved Mar 28, 2026, 04:21 PM UTC
- investigating Mar 28, 2026, 02:38 PM UTC
We have identified an issue causing some users to experience elevated error rates in US East. Our engineers are investigating.
- monitoring Mar 28, 2026, 02:48 PM UTC
Mitigation steps have been taken, and service has returned to normal operational levels. We are continuing to monitor while investigating the root cause.
- monitoring Mar 28, 2026, 03:26 PM UTC
Our engineers believe they have identified the issue causing increased error rates in US East and have implemented a fix. We continue to monitor the system.
- resolved Mar 28, 2026, 04:21 PM UTC
The issues causing increased error rates in the US East region have been resolved.
Minor March 27, 2026 Degraded performance in EU West and US East –
Started Mar 27, 2026, 05:45 PM UTC· resolved Mar 27, 2026, 05:45 PM UTC
No vendor updates were posted for this incident.
Minor March 18, 2026 Alpine Packages Created Without Versions 45m Package Sync
Started Mar 18, 2026, 04:46 PM UTC· resolved Mar 18, 2026, 05:32 PM UTC
- identified Mar 18, 2026, 04:46 PM UTC
A release at 3:30 PM introduced an issue affecting the Alpine format, causing some newly created packages to sync without versions. Only packages created after this time are affected. As a result, downloads for impacted packages may have failed. We have identified the cause and are rolling out a fix. We will provide another update once the fix has been fully deployed.
- resolved Mar 18, 2026, 05:32 PM UTC
A release at 3:30 PM introduced an issue affecting the Alpine format, causing some newly created packages to sync without versions. Only packages created after this time were impacted. The fix was deployed at 5:17 PM. All affected packages now have the correct version metadata, and normal service has been fully restored.
Minor March 10, 2026 Degraded performance in US East 2 region 43m Security Scanning, Package Uploads, Package Sync, Broadcasts (broadcast.cloudsmith.com) and 2 more
Started Mar 10, 2026, 06:37 PM UTC· resolved Mar 10, 2026, 07:21 PM UTC
- investigating Mar 10, 2026, 06:37 PM UTC
We are investigating an issue causing increased latency for requests from customers in the US East 2 region. You may experience failure with authentication and slow request performance.
- investigating Mar 10, 2026, 06:51 PM UTC
Our engineers are continuing to investigate an issue causing increased latency for requests from the US East 2 region.
- monitoring Mar 10, 2026, 07:08 PM UTC
Our engineers have identified the issue causing increased request latency in US East 2 and have implemented a fix. We are seeing request latency returning to normal levels. We continue to monitor the system.
- resolved Mar 10, 2026, 07:21 PM UTC
The issues causing increased latency in the US East 2 region have been resolved.
Minor February 28, 2026 Increase in Request times with package pulls across Package Formats 12m
Started Feb 28, 2026, 04:50 AM UTC· resolved Feb 28, 2026, 05:02 AM UTC
No vendor updates were posted for this incident.
Minor February 27, 2026 Delayed Policy Evaluations 3h 20m
Started Feb 27, 2026, 12:12 PM UTC· resolved Feb 27, 2026, 03:33 PM UTC
- investigating Feb 27, 2026, 12:12 PM UTC
We are investigating an issue causing delayed policy evaluations (Enterprise Policy Manager). All other core services, including package uploads and downloads, are functioning as normal.
- investigating Feb 27, 2026, 12:30 PM UTC
Our engineers have identified an issue causing delays in policy evaluations (Enterprise Policy Manager) and are working to resolve this issue.
- monitoring Feb 27, 2026, 12:51 PM UTC
Our engineers have implemented a fix for the delay in policy evaluations and continue to monitor the backlog. Customers will see a delay in policy decision logs while our system processes the backlog.
- monitoring Feb 27, 2026, 01:35 PM UTC
Policy evaluations have returned to normal operation. While we process the remaining backlog of decision logs, customers may notice a temporary delay in log availability. Our team is monitoring the recovery.
- resolved Feb 27, 2026, 03:33 PM UTC
Policy evaluations and decision logs are fully processed.
Minor February 5, 2026 Service Degradation 1d Package Uploads, Package Sync, Package Downloads
Started Feb 05, 2026, 09:02 PM UTC· resolved Feb 06, 2026, 09:14 PM UTC
- investigating Feb 05, 2026, 09:02 PM UTC
We are investigating a global service disruption causing elevated error rates and latency across all regions. Our engineering team is working to restore stability, but customers may continue to experience performance issues or failed requests at this time.
- monitoring Feb 05, 2026, 09:15 PM UTC
Service stability has been restored. Our team will continue monitoring the situation while investigating the root cause.
- investigating Feb 05, 2026, 09:42 PM UTC
We are seeing a recurrence of elevated error rates and latency affecting services globally. Our engineering team is continuing to investigate the root cause.
- investigating Feb 05, 2026, 10:11 PM UTC
We are continuing to work toward a resolution for the ongoing performance issues and elevated error rates. We will provide further updates as we have them.
- investigating Feb 05, 2026, 11:06 PM UTC
Performance has improved and core functionality is currently operational. We are continuing to monitor the situation closely while our team investigates the root cause. We will provide further updates as they become available.
- investigating Feb 06, 2026, 12:12 AM UTC
Performance remains stable and core functionality is operational. We are continuing to investigate the root cause and will provide further updates as they become available.
- monitoring Feb 06, 2026, 12:26 AM UTC
Performance continues to be stable and core functionality is operational. We are monitoring overnight and will provide updates as they become available.
- monitoring Feb 06, 2026, 07:48 AM UTC
Services are currently stable. We are actively investigating the root cause of intermittent performance fluctuations and limited errors observed between 1:25 AM and 7:00 AM UTC. We will provide updates as they become available.
- monitoring Feb 06, 2026, 09:33 AM UTC
We have identified the root cause and taken actions to mitigate. Services are operational and performance has returned to normal levels. We will continue to monitor performance and error rates throughout the day.
- resolved Feb 06, 2026, 09:14 PM UTC
We have confirmed that services have continued to operate normally after the earlier mitigations were implemented.
Minor February 4, 2026 Enterprise Policy Manager policy evaluations delayed 6d 7h
Started Feb 04, 2026, 10:17 AM UTC· resolved Feb 10, 2026, 05:51 PM UTC
- investigating Feb 04, 2026, 10:17 AM UTC
We are investigating an issue that has been delaying Enterprise Policy Manager (EPM) policy evaluations since 06:10 UTC. All other core services, including package downloads, are functioning as normal.
- investigating Feb 04, 2026, 11:27 AM UTC
We are continuing to investigate an issue that has been delaying Enterprise Policy Manager (EPM) policy evaluations since 06:10 UTC. We are investigating methods to accelerate policy evaluations in the queue. All other core services, including package downloads, are functioning as normal.
- investigating Feb 04, 2026, 12:26 PM UTC
The delay with policy evaluations has ended, and the service is operating normally. We are continuing to investigate a delay in the delivery of EPM decision logs. Core services are fully operational.
- monitoring Feb 04, 2026, 04:26 PM UTC
We have resolved the incident affecting policy evaluations and are now monitoring the remaining backlog for EPM decision logs. Core services are fully operational
- monitoring Feb 06, 2026, 03:59 PM UTC
The remaining EPM decision log backlog is continuing to process successfully and is being actively monitored. New evaluations for EPM will have their decision logs processed as normal and will not be affected by the backlog. Core services are not affected.
- resolved Feb 10, 2026, 05:51 PM UTC
The EPM decision log backlog has now been cleared.