Degraded performance in US East 2 region

Update timeline

1. investigating Mar 10, 2026, 06:37 PM UTC

   Status: Investigating We are investigating an issue causing increased latency for requests from customers in the US East 2 region. You may experience failure with authentication and slow request performance. Affected components Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) REST API (api.cloudsmith.io) (Degraded performance) Broadcasts (Degraded performance) Legacy Web App (cloudsmith.io) (Degraded performance)

2. investigating Mar 10, 2026, 06:51 PM UTC

   Status: Investigating Our engineers are continuing to investigate an issue causing increased latency for requests from the US East 2 region. Affected components Legacy Web App (cloudsmith.io) (Degraded performance) Package Downloads (Degraded performance) Enterprise Policy Manager (Early Access) (Degraded performance) Package Uploads (Degraded performance) REST API (api.cloudsmith.io) (Degraded performance) Continuous Security (Early Access) (Degraded performance) Security Scanning (Degraded performance) Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) Package Sync (Degraded performance) Upstreams (Degraded performance) Broadcasts (Degraded performance)

3. monitoring Mar 10, 2026, 07:08 PM UTC

   Status: Monitoring Our engineers have identified the issue causing increased request latency in US East 2 and have implemented a fix. We are seeing request latency returning to normal levels. We continue to monitor the system. Affected components Continuous Security (Early Access) (Degraded performance) Package Uploads (Degraded performance) Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) REST API (api.cloudsmith.io) (Degraded performance) Upstreams (Degraded performance) Legacy Web App (cloudsmith.io) (Degraded performance) Security Scanning (Degraded performance) Enterprise Policy Manager (Early Access) (Degraded performance) Package Sync (Degraded performance) Broadcasts (Degraded performance) Package Downloads (Degraded performance)

4. resolved Mar 10, 2026, 07:21 PM UTC

   Status: Resolved The issues causing increased latency in the US East 2 region have been resolved. Affected components Legacy Web App (cloudsmith.io) (Operational) Enterprise Policy Manager (Early Access) (Operational) Package Uploads (Operational) Cloudsmith Web App (app.cloudsmith.com) (Operational) REST API (api.cloudsmith.io) (Operational) Upstreams (Operational) Broadcasts (Operational) Package Downloads (Operational) Continuous Security (Early Access) (Operational) Security Scanning (Operational) Package Sync (Operational)