Degraded performance in US East

Update timeline

1. investigating Mar 28, 2026, 02:38 PM UTC

   Status: Investigating We have identified an issue causing some users to experience elevated error rates in US East. Our engineers are investigating. Affected components REST API (api.cloudsmith.io) (Degraded performance) Upstreams (Degraded performance) Package Downloads (Degraded performance)

2. monitoring Mar 28, 2026, 02:48 PM UTC

   Status: Monitoring Mitigation steps have been taken, and service has returned to normal operational levels. We are continuing to monitor while investigating the root cause. Affected components REST API (api.cloudsmith.io) (Degraded performance) Upstreams (Degraded performance) Package Downloads (Degraded performance)

3. monitoring Mar 28, 2026, 03:26 PM UTC

   Status: Monitoring Our engineers believe they have identified the issue causing increased error rates in US East and have implemented a fix. We continue to monitor the system. Affected components REST API (api.cloudsmith.io) (Degraded performance) Upstreams (Degraded performance) Package Downloads (Degraded performance)

4. resolved Mar 28, 2026, 04:21 PM UTC

   Status: Resolved The issues causing increased error rates in the US East region have been resolved. Affected components Upstreams (Operational) Package Downloads (Operational) REST API (api.cloudsmith.io) (Operational)