Service Degradation

Update timeline

1. investigating Feb 05, 2026, 09:02 PM UTC

   Status: Investigating We are investigating a global service disruption causing elevated error rates and latency across all regions. Our engineering team is working to restore stability, but customers may continue to experience performance issues or failed requests at this time. Affected components Package Uploads (Degraded performance) Package Sync (Degraded performance) Package Downloads (Degraded performance)

2. monitoring Feb 05, 2026, 09:15 PM UTC

   Status: Monitoring Service stability has been restored. Our team will continue monitoring the situation while investigating the root cause. Affected components Package Sync (Operational) Package Downloads (Operational) Package Uploads (Operational)

3. investigating Feb 05, 2026, 09:42 PM UTC

   Status: Investigating We are seeing a recurrence of elevated error rates and latency affecting services globally. Our engineering team is continuing to investigate the root cause. Affected components Package Uploads (Degraded performance) Package Sync (Degraded performance) Package Downloads (Degraded performance)

4. investigating Feb 05, 2026, 10:11 PM UTC

   Status: Investigating We are continuing to work toward a resolution for the ongoing performance issues and elevated error rates. We will provide further updates as we have them. Affected components Package Uploads (Degraded performance) Package Sync (Degraded performance) Package Downloads (Degraded performance)

5. investigating Feb 05, 2026, 11:06 PM UTC

   Status: Investigating Performance has improved and core functionality is currently operational. We are continuing to monitor the situation closely while our team investigates the root cause. We will provide further updates as they become available. Affected components Package Uploads (Operational) Package Sync (Operational) Package Downloads (Operational)

6. investigating Feb 06, 2026, 12:12 AM UTC

   Status: Investigating Performance remains stable and core functionality is operational. We are continuing to investigate the root cause and will provide further updates as they become available. Affected components Package Uploads (Operational) Package Sync (Operational) Package Downloads (Operational)

7. monitoring Feb 06, 2026, 12:26 AM UTC

   Status: Monitoring Performance continues to be stable and core functionality is operational. We are monitoring overnight and will provide updates as they become available. Affected components Package Uploads (Operational) Package Sync (Operational) Package Downloads (Operational)

8. monitoring Feb 06, 2026, 07:48 AM UTC

   Status: Monitoring Services are currently stable. We are actively investigating the root cause of intermittent performance fluctuations and limited errors observed between 1:25 AM and 7:00 AM UTC. We will provide updates as they become available. Affected components Package Uploads (Operational) Package Sync (Operational) Package Downloads (Operational)

9. monitoring Feb 06, 2026, 09:33 AM UTC

   Status: Monitoring We have identified the root cause and taken actions to mitigate. Services are operational and performance has returned to normal levels. We will continue to monitor performance and error rates throughout the day. Affected components Legacy Web App (cloudsmith.io) (Operational) Package Downloads (Operational) Package Uploads (Operational) Cloudsmith Web App (app.cloudsmith.com) (Operational) Package Sync (Operational)

10. resolved Feb 06, 2026, 09:14 PM UTC

    Status: Resolved We have confirmed that services have continued to operate normally after the earlier mitigations were implemented. Affected components Package Sync (Operational) Legacy Web App (cloudsmith.io) (Operational) Package Downloads (Operational) Package Uploads (Operational) Cloudsmith Web App (app.cloudsmith.com) (Operational)