Cloudsmith Outage History

Status: Monitoring We are investigating reports of Intermittent RPM package upload sync failures affecting package synchronisation for customers starting from approximately 15:53 UTC today. Our engineers have successfully deployed a fix and are currently re-syncing affected packages. We will post our next update by 18:37 UTC at the latest. Affected components Package Sync (Degraded performance)

Status: Monitoring Package sync is now fully operational. Some customers may have experienced failures in generating SBOMs during mitigation. We are running a backfill. Affected components Package Sync (Operational) Security Scanning (Operational)

Status: Monitoring Backfill is currently in progress. We will share the next update once it is completed. Affected components Package Sync (Operational) Security Scanning (Operational)

Status: Monitoring We experienced minor service degradation in eu-west-1 between 1:15am and 7:25am UTC. During this time, some customers may have experienced elevated error rates when using the web application, API, or downloading packages. Our engineers identified the root cause and implemented a mitigation. Services have recovered and we are continuing to monitor the platform to ensure stability. Affected components Package Downloads (Degraded performance) REST API (api.cloudsmith.io) (Degraded performance)

Status: Monitoring Our Engineers have identified and resolved the issue. We will continue to monitor. Affected components Legacy Web App (cloudsmith.io) (Partial outage) Cloudsmith Web App (app.cloudsmith.com) (Partial outage) REST API (api.cloudsmith.io) (Partial outage)

Status: Monitoring Request latency has returned to normal levels across all regions, and we will continue to monitor for stability. Affected components REST API (api.cloudsmith.io) (Operational) Package Downloads (Operational)

Status: Monitoring We've re-enabled continuous policy evaluations and are actively monitoring platform performance. The system is operational, and we're continuing to work on backfill and further performance enhancements. Affected components Continuous Security (Early Access) (Degraded performance)

Status: Monitoring We've re-enabled continuous policy evaluations and are continuing to monitor platform performance. The system is operational, and we're continuing our work on the backfill and additional performance enhancements. We'll provide additional updates on Thursday 25th June. Affected components Continuous Security (Early Access) (Degraded performance)

Status: Monitoring The system is operational, and we're continuing our work on the backfill and additional performance enhancements. We'll provide additional updates as we progress Affected components Continuous Security (Early Access) (Degraded performance)

Status: Monitoring We have deployed the mitigations, and the API requests & Web App are returning to normal response times. We are actively monitoring results. Affected components Cloudsmith Web App (app.cloudsmith.com) (Operational) REST API (api.cloudsmith.io) (Operational)

Status: Monitoring Working with our infrastructure partners, we've received confirmation that the issue has been resolved. We are validating across our platform, and we'll provide another update with confirmation within the next hour. Affected components Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) Legacy Web App (cloudsmith.io) (Degraded performance) Datadog (Degraded performance) Audit and Client Log Exports (Degraded performance)

Status: Monitoring The elevated download errors have been resolved, and all systems are running normally. Impact Windows (UTC): • us-west: 16:35 – 16:47 • us-east: 17:02 – 17:03 Affected components Package Downloads (Operational)

Status: Monitoring Error rates for the classic and new web apps have returned to normal levels. Our engineers are continuing to monitor to ensure stability. Affected components Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) Legacy Web App (cloudsmith.io) (Degraded performance)

Status: Monitoring We’ve identified the issue. The main regions impacted were Australia and Japan. The engineering team has implemented a fix and is now monitoring the system. Affected components Package Uploads (Operational)

Status: Monitoring We have resolved the issue affecting session management. The underlying cause has been addressed and our engineers are continuing to monitor. Customers who were experiencing session timeouts should now be able to log in without issue, and any previously failed jobs should complete successfully on rerun. We apologize for any inconvenience this may have caused. Affected components Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) OpenID Connect (Degraded performance)

Status: Monitoring Between 15:00 UTC on 12 May and 08:00 UTC on 13 May 2026, customers outside the EU may have experienced intermittent failures when pushing Docker packages. We have identified and resolved the cause and are continuing to monitor. Affected components Package Uploads (Degraded performance)

Status: Monitoring On Friday May 1st 2026, Cloudsmith introduced PEP 658-compliant metadata to Python indexes. Packages uploaded prior to this functionality being introduced (excluding upstream packages) were unable to have this metadata fetched. Package downloads themselves remained unaffected. However, Python-native clients such as uv and newer versions of pip treat metadata fetch failures as general failures, and refused to download the affected artifacts. Upstream fetches, non-wheel artifacts, and newly uploaded wheels were unaffected. For affected packages, the result was failed Python installs. We've now removed these metadata URLs from Python indexes while we backfill the data for packages that were missing it. Affected installs should now succeed on retry. We sincerely apologize for the disruption. Affected components Package Downloads (Partial outage)

Status: Monitoring Our engineering team continues to monitor the backlog of package evaluations. Affected components Enterprise Policy Manager (Early Access) (Degraded performance)

Status: Monitoring Our team has applied targeted fixes to the policies causing the evaluation queue to build up overnight. The backlog is now clearing and processing times are recovering steadily. All other Cloudsmith services are unaffected. We're monitoring closely until everything is back to normal. Affected components Enterprise Policy Manager (Early Access) (Degraded performance)

Status: Monitoring The queue continues to clear and we are actively monitoring. We will confirm once fully resolved. Affected components Enterprise Policy Manager (Early Access) (Degraded performance)

Status: Monitoring We are aware of a security incident that Vercel reported over the weekend (Official Vercel Bulletin: https://vercel.com/kb/bulletin/vercel-april-2026-security-incident). Our Security and Engineering teams are actively reviewing the situation. At this time, we have found no evidence to suggest that our infrastructure, services or data have been impacted by this event. However, we are closely following the ongoing situation & incident response guidance provided by Vercel and the security community. We have implemented the recommended precautionary measures to ensure the continued security of our systems. We will continue to monitor our environment closely and provide further updates if our assessment changes.

Status: Monitoring Enterprise Policy Manager is an Early Access feature. Between 22 April 10:00 AM - 23 April 10:00 AM (UTC), Enterprise Policy Manager decision logs were delayed in the UI/API. For policy evaluations that occurred in this period, around 50% of decision logs have been dropped and will not be available in the UI/API. At 23 April 11:00 AM (UTC), we purged any unprocessed decision logs from the system to allow new logs to be processed. During this time, all policy evaluations completed successfully. There was no impact on the outcome of policy decisions. However, for the period stated, some decision logs are missing in the UI/API. Affected components Enterprise Policy Manager (Early Access) (Degraded performance)

Status: Monitoring We’re seeing an elevated error rate for requests hitting EU-West. API and Web UI requests are impacted. Our engineers are monitoring. Affected components Security Scanning (Degraded performance) Enterprise Policy Manager (Early Access) (Degraded performance) Package Uploads (Degraded performance) Package Sync (Degraded performance) Upstreams (Degraded performance) Package Downloads (Degraded performance) Continuous Security (Early Access) (Degraded performance)

Status: Monitoring We have deployed a fix and are actively monitoring results. Affected components Upstreams (Partial outage) Package Downloads (Partial outage)

Status: Monitoring The issues causing increased latency in the EU West region have been mitigated. Service has been restored, and we are continuing to monitor the system health Affected components Package Uploads (Operational) Cloudsmith Web App (app.cloudsmith.com) (Operational) Broadcasts (Operational) Legacy Web App (cloudsmith.io) (Operational) Package Downloads (Operational) Security Scanning (Operational) Enterprise Policy Manager (Early Access) (Operational) Blog (cloudsmith.com/blog) (Operational) Package Sync (Operational) REST API (api.cloudsmith.io) (Operational) Help & Documentation (docs.cloudsmith.com) (Operational) Upstreams (Operational) Continuous Security (Early Access) (Operational)