Delays in Policy Evaluations by Enterprise Policy Manager

Update timeline

1. investigating Apr 28, 2026, 06:34 PM UTC

   Status: Investigating We are currently seeing delays in package evaluations carried out by Enterprise Policy Manager (EPM). Our engineers are investigating the issue. Affected components Enterprise Policy Manager (Early Access) (Degraded performance)

2. investigating Apr 28, 2026, 07:13 PM UTC

   Status: Investigating Our engineering team continues to investigate delayed policy evaluations by Enterprise Policy Manager (EPM). All other core services remain unaffected. Affected components Enterprise Policy Manager (Early Access) (Degraded performance)

3. identified Apr 28, 2026, 08:22 PM UTC

   Status: Identified Our engineering team has identified the cause of the delay in package evaluations. While we process the backlog, customers may experience delays in the evaluation of newly created license and package deny rules. Affected components Enterprise Policy Manager (Early Access) (Degraded performance)

4. monitoring Apr 28, 2026, 08:56 PM UTC

   Status: Monitoring Our engineering team continues to monitor the backlog of package evaluations. Affected components Enterprise Policy Manager (Early Access) (Degraded performance)

5. monitoring Apr 29, 2026, 09:01 AM UTC

   Status: Monitoring Our team has applied targeted fixes to the policies causing the evaluation queue to build up overnight. The backlog is now clearing and processing times are recovering steadily. All other Cloudsmith services are unaffected. We're monitoring closely until everything is back to normal. Affected components Enterprise Policy Manager (Early Access) (Degraded performance)

6. monitoring Apr 29, 2026, 10:10 AM UTC

   Status: Monitoring The queue continues to clear and we are actively monitoring. We will confirm once fully resolved. Affected components Enterprise Policy Manager (Early Access) (Degraded performance)

7. resolved Apr 29, 2026, 04:27 PM UTC

   Status: Resolved The backlog has been cleared and package evaluations are operating as expected. Affected components Enterprise Policy Manager (Early Access) (Operational)