Is Cloudsmith down?

Status: Investigating We are investigating reports of degraded performance to package downloads and apis in the Europe region Affected components Package Downloads (Degraded performance)

Status: Resolved Performance has returned to normal in the Europe region. Affected components Package Downloads (Operational)

Status: Investigating We are currently investigating an issue affecting some analytics and UI queries. A small percentage of requests are experiencing timeouts around 10 seconds or returning errors. Most queries are completing successfully. We're working with our partners on investigating and mitigating this issue. Affected components Audit and Client Log Exports (Degraded performance) Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) Legacy Web App (cloudsmith.io) (Degraded performance) Datadog (Degraded performance)

Status: Investigating We are continuing to investigate an issue affecting some analytics and UI queries. A small percentage of requests are timing out (around 10 seconds) or returning errors. We’re continuing to work with our partners to investigate and mitigate the issue. Affected components Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) Legacy Web App (cloudsmith.io) (Degraded performance) Datadog (Degraded performance) Audit and Client Log Exports (Degraded performance)

Status: Identified We are continuing to monitor the issue affecting analytics and UI queries within the Cloudsmith web app, client log exports, and Datadog integrations. Working alongside our infrastructure partners, a root cause has been identified. Mitigation efforts are currently underway to restore full capacity. A large majority of queries continue to complete successfully. We will provide another update once the issue is fully resolved or within the next 1 hour. Affected components Legacy Web App (cloudsmith.io) (Degraded performance) Datadog (Degraded performance) Audit and Client Log Exports (Degraded performance) Cloudsmith Web App (app.cloudsmith.com) (Degraded performance)

Status: Monitoring Working with our infrastructure partners, we've received confirmation that the issue has been resolved. We are validating across our platform, and we'll provide another update with confirmation within the next hour. Affected components Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) Legacy Web App (cloudsmith.io) (Degraded performance) Datadog (Degraded performance) Audit and Client Log Exports (Degraded performance)

Status: Resolved We've validated across our platform and confirmed all services are operating normally Affected components Legacy Web App (cloudsmith.io) (Operational) Datadog (Operational) Audit and Client Log Exports (Operational) Cloudsmith Web App (app.cloudsmith.com) (Operational)

Status: Investigating We’re seeing an increase in error rates in the US region. Our engineers are investigating the cause. Affected components Package Downloads (Degraded performance)

Status: Monitoring The elevated download errors have been resolved, and all systems are running normally. Impact Windows (UTC): • us-west: 16:35 – 16:47 • us-east: 17:02 – 17:03 Affected components Package Downloads (Operational)

Status: Resolved We can confirm the issue has been resolved. Affected components Package Downloads (Operational)

Status: Investigating We are currently experiencing elevated error rates and increased request latency. Our engineers are actively investigating the cause. Impacted services • Europe: Requests are partially impacted • Uploads: Requests are partially impacted across all regions • Docker: Downloads are partially impacted across all regions • US, Tokyo, Sydney: Downloads are not affected at this time Affected components Package Sync (Partial outage) REST API (api.cloudsmith.io) (Partial outage) Upstreams (Partial outage) Broadcasts (Partial outage) Package Downloads (Partial outage) Continuous Security (Early Access) (Partial outage) Security Scanning (Partial outage) Package Uploads (Partial outage) Legacy Web App (cloudsmith.io) (Partial outage) Enterprise Policy Manager (Early Access) (Partial outage) Cloudsmith Web App (app.cloudsmith.com) (Partial outage)

Status: Investigating We are currently experiencing elevated error rates and increased request latency related to a significant increase in illegitimate network requests Impacted services • Europe: Requests are partially impacted • Uploads: Requests are partially impacted across all regions • Docker: Downloads are partially impacted across all regions • US, Tokyo, Sydney: Downloads are not affected at this time Engineers are engaged and continuing to investigate & mitigate Affected components Package Uploads (Partial outage) Cloudsmith Web App (app.cloudsmith.com) (Partial outage) REST API (api.cloudsmith.io) (Partial outage) Package Sync (Partial outage) Upstreams (Partial outage) Broadcasts (Partial outage) Legacy Web App (cloudsmith.io) (Partial outage) Package Downloads (Partial outage) Continuous Security (Early Access) (Partial outage) Security Scanning (Partial outage) Enterprise Policy Manager (Early Access) (Partial outage)

Status: Monitoring We have mitigated the issue related to the significant increase in illegitimate network requests, and we're continuing to monitor service availability & performance. Affected components Package Uploads (Partial outage) Cloudsmith Web App (app.cloudsmith.com) (Partial outage) REST API (api.cloudsmith.io) (Partial outage) Upstreams (Partial outage) Broadcasts (Partial outage) Enterprise Policy Manager (Early Access) (Partial outage) Package Sync (Partial outage) Legacy Web App (cloudsmith.io) (Partial outage) Package Downloads (Partial outage) Continuous Security (Early Access) (Partial outage) Security Scanning (Partial outage)

Status: Monitoring We have mitigated the issue related to the significant increase in illegitimate network requests, and we're continuing to monitor service availability & performance. Impact: Region: EU Web Applications: Service Degradation API: Partial Service Degradation Uploads/Downloads: Partial Service Degradation Affected components Broadcasts (Operational) Continuous Security (Early Access) (Operational) Package Uploads (Operational) Cloudsmith Web App (app.cloudsmith.com) (Operational) Package Sync (Operational) Upstreams (Operational) Legacy Web App (cloudsmith.io) (Operational) Package Downloads (Operational) Security Scanning (Operational) Enterprise Policy Manager (Early Access) (Operational) REST API (api.cloudsmith.io) (Operational)

Status: Resolved We can confirm the issue has been fully resolved. Affected components Package Uploads (Operational) Package Sync (Operational) REST API (api.cloudsmith.io) (Operational) Continuous Security (Early Access) (Operational) Enterprise Policy Manager (Early Access) (Operational) Cloudsmith Web App (app.cloudsmith.com) (Operational) Upstreams (Operational) Broadcasts (Operational) Legacy Web App (cloudsmith.io) (Operational) Package Downloads (Operational) Security Scanning (Operational)

Status: Investigating We are seeing an increase in errors for users accessing the classic web app and our new web app. Our engineers are investigating this issue. Affected components Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) Legacy Web App (cloudsmith.io) (Degraded performance)

Status: Monitoring Error rates for the classic and new web apps have returned to normal levels. Our engineers are continuing to monitor to ensure stability. Affected components Cloudsmith Web App (app.cloudsmith.com) (Degraded performance) Legacy Web App (cloudsmith.io) (Degraded performance)

Status: Resolved We have taken measures to ensure continued stability. After continued monitoring, we have confirmed that error rates remain at normal levels for both the classic and new web apps. Affected components Cloudsmith Web App (app.cloudsmith.com) (Operational) Legacy Web App (cloudsmith.io) (Operational)