CloudShare Outage History

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CloudShare had 24 outages in the last 2 years totaling 124h 46m of downtime, averaging 1 incident per month.

There were 24 CloudShare outages since December 4, 2024 totaling 124h 46m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.cloudshare.com

Critical October 10, 2026

CloudShare Main Web Application is Currently Unavailable

Detected by Pingoru
Oct 10, 2026, 01:24 PM UTC
Resolved
Oct 10, 2026, 03:13 PM UTC
Duration
1h 49m
Affected: Web Interface
Timeline · 3 updates
  1. investigating Oct 10, 2026, 01:24 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 10, 2026, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 10, 2026, 03:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 8, 2026

Unresponsive application pages - public cloud

Detected by Pingoru
Oct 08, 2026, 05:25 PM UTC
Resolved
Oct 08, 2026, 06:32 PM UTC
Duration
1h 6m
Affected: Web InterfaceCloudShare on Amazon AWS
Timeline · 3 updates
  1. investigating Oct 08, 2026, 05:25 PM UTC

    We're currently investigating an issue for multiple application pages, specifically for public cloud objects (eg. experiences, environments, scripts). We will update shortly.

  2. monitoring Oct 08, 2026, 06:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2026, 06:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 1, 2026

RDP/SSH Errors

Detected by Pingoru
Oct 01, 2026, 05:35 PM UTC
Resolved
Oct 01, 2026, 07:58 PM UTC
Duration
2h 22m
Affected: Remote Access Services - Miami
Timeline · 5 updates
  1. investigating Oct 01, 2026, 05:35 PM UTC

    We are experiencing some sporadic connectivity issues with our service. Connecting via RDP or SSH may result in an error message. If you are unable to connect to a VM, please try switching to Console (CON) mode. Our engineers are working to resolve the issue and we will continue to update you on our progress. We apologize for the inconvenience.

  2. identified Oct 01, 2026, 05:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 01, 2026, 07:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 01, 2026, 07:28 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 01, 2026, 07:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 4, 2026

Limited API Functionality

Detected by Pingoru
Sep 04, 2026, 03:14 PM UTC
Resolved
Sep 05, 2026, 06:50 PM UTC
Duration
1d 3h
Affected: API
Timeline · 3 updates
  1. investigating Sep 04, 2026, 03:14 PM UTC

    We are currently investigating reports of limited v4 API functionality. Our engineering team is actively looking into the issue to identify the root cause. This is impacting some customers, causing 504 Gateway timeouts on certain workflows, including authentication and student registration.

  2. monitoring Sep 04, 2026, 08:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 05, 2026, 06:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 18, 2026

Public Cloud environments not creating

Detected by Pingoru
Aug 18, 2026, 05:00 PM UTC
Resolved
Aug 18, 2026, 06:51 PM UTC
Duration
1h 50m
Affected: CloudShare on Amazon AWSCloudShare on Google GCPCloudShare on Microsoft Azure
Timeline · 5 updates
  1. investigating Aug 18, 2026, 05:23 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 18, 2026, 05:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 18, 2026, 06:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 18, 2026, 06:40 PM UTC

    A fix has been released and we're monitoring for any residual issues.

  5. resolved Aug 18, 2026, 06:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 26, 2026

CloudShare Is Down

Detected by Pingoru
Apr 26, 2026, 06:47 AM UTC
Resolved
Apr 26, 2026, 06:54 AM UTC
Duration
7m
Affected: Web Interface
Timeline · 2 updates
  1. investigating Apr 26, 2026, 06:47 AM UTC

    We are currently investigating this issue.

  2. resolved Apr 26, 2026, 06:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 27, 2026

Application Performance

Detected by Pingoru
Mar 27, 2026, 02:01 PM UTC
Resolved
Mar 27, 2026, 02:35 PM UTC
Duration
33m
Affected: Web Interface
Timeline · 4 updates
  1. investigating Mar 27, 2026, 02:01 PM UTC

    We are currently investigating reports of limited or no connectivity to CloudShare's application. Please stand by for updates as we work to resolve this issue.

  2. investigating Mar 27, 2026, 02:04 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 27, 2026, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 27, 2026, 02:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 11, 2026

Connectivity issue in Miami - ISP

Detected by Pingoru
Mar 11, 2026, 07:38 AM UTC
Resolved
Mar 11, 2026, 01:51 PM UTC
Duration
6h 12m
Affected: Inbound/Outbound Internet - Miami
Timeline · 2 updates
  1. identified Mar 11, 2026, 07:38 AM UTC

    We are currently experiencing network connectivity issues affecting inbound and outbound traffic to our virtual machines. Remote access (SSH/RDP/Console) remains fully operational Our ISP in Miami is actively investigating the cause.

  2. resolved Mar 11, 2026, 01:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 10, 2026

Service Provider Outage

Detected by Pingoru
Feb 10, 2026, 06:06 PM UTC
Resolved
Feb 10, 2026, 07:44 PM UTC
Duration
1h 38m
Affected: Web InterfaceRemote Access Services - MiamiRemote Access Services - AmsterdamRemote Access Services - SingaporeAPI
Timeline · 7 updates
  1. identified Feb 10, 2026, 06:06 PM UTC

    We are currently experiencing service disruptions affecting some customer environments due to an ongoing outage at one of our external DNS providers (DNSimple), which manages portions of our public DNS infrastructure. This issue is external to CloudShare’s infrastructure. We are actively monitoring the situation and are in communication with the provider. DNSimple is tracking this incident on their status page: https://dnsimple.statuspage.io/incidents/s5rkdrmr3d2d Some customers may continue to experience intermittent access issues until the provider fully resolves the outage. We will continue to share updates as more information becomes available.

  2. identified Feb 10, 2026, 06:09 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 10, 2026, 06:16 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Feb 10, 2026, 06:17 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Feb 10, 2026, 06:41 PM UTC

    The external DNS provider outage is still ongoing. DNSimple has confirmed they are actively working to restore service. The issue remains external to CloudShare infrastructure. Some customers may continue to experience intermittent access issues. DNSimple’s latest update and ongoing status can be found here: https://dnsimple.statuspage.io/incidents/s5rkdrmr3d2d We are monitoring the situation closely and will continue to provide updates as new information becomes available.

  6. monitoring Feb 10, 2026, 07:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Feb 10, 2026, 07:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 21, 2025

use.cloudshare.com - down

Detected by Pingoru
Oct 21, 2025, 10:40 AM UTC
Resolved
Oct 21, 2025, 11:19 AM UTC
Duration
39m
Affected: Web Interface
Timeline · 3 updates
  1. investigating Oct 21, 2025, 10:40 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 21, 2025, 10:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2025, 11:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 15, 2025

Degraded Performance

Detected by Pingoru
Oct 15, 2025, 01:07 PM UTC
Resolved
Oct 15, 2025, 01:41 PM UTC
Duration
34m
Affected: Web Interface
Timeline · 3 updates
  1. investigating Oct 15, 2025, 01:07 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 15, 2025, 01:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 15, 2025, 01:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 4, 2025

Console connection in Miami currently down

Detected by Pingoru
Sep 04, 2025, 11:27 AM UTC
Resolved
Sep 04, 2025, 12:17 PM UTC
Duration
49m
Affected: Remote Access Services - MiamiWeb Access - MiamiAccelerate / Experience
Timeline · 6 updates
  1. investigating Sep 04, 2025, 11:27 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 04, 2025, 11:34 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 04, 2025, 11:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Sep 04, 2025, 11:40 AM UTC

    We are currently investigating this issue.

  5. monitoring Sep 04, 2025, 11:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 04, 2025, 12:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 4, 2025

Remote Access Disconnects / Inconsistent Performance

Detected by Pingoru
Aug 04, 2025, 06:58 PM UTC
Resolved
Aug 04, 2025, 08:48 PM UTC
Duration
1h 49m
Affected: Remote Access Services - Amsterdam
Timeline · 2 updates
  1. investigating Aug 04, 2025, 06:58 PM UTC

    We are experiencing some sporadic connectivity issues with our data center in Amsterdam. You may notice disconnects from RDP or inconsistent performance. Please try connecting externally via Windows Remote Desktop. Our engineers are working to resolve the issue and we will continue to update you on our progress. We apologize for the inconvenience.

  2. resolved Aug 04, 2025, 08:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 21, 2025

Application is down

Detected by Pingoru
Jul 21, 2025, 07:00 AM UTC
Resolved
Jul 21, 2025, 10:12 AM UTC
Duration
3h 11m
Affected: Web Interface
Timeline · 3 updates
  1. investigating Jul 21, 2025, 07:00 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 21, 2025, 07:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 21, 2025, 10:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 24, 2025

Issue creating and resuming environments

Detected by Pingoru
Jun 24, 2025, 08:48 AM UTC
Resolved
Jun 24, 2025, 11:54 AM UTC
Duration
3h 6m
Affected: Compute Provisioning - MiamiCompute Provisioning - AmsterdamCompute Provisioning - Singapore
Timeline · 3 updates
  1. investigating Jun 24, 2025, 08:48 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 24, 2025, 09:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2025, 11:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 11, 2025

Issues creating some Environments in Azure

Detected by Pingoru
Apr 11, 2025, 08:36 AM UTC
Resolved
Apr 11, 2025, 03:56 PM UTC
Duration
7h 20m
Affected: CloudShare on Microsoft Azure
Timeline · 2 updates
  1. investigating Apr 11, 2025, 08:36 AM UTC

    We are in contact with Azure Support to understand the root cause.

  2. resolved Apr 11, 2025, 03:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2025

Slow Environment Provisioning

Detected by Pingoru
Apr 02, 2025, 02:10 PM UTC
Resolved
Apr 02, 2025, 02:47 PM UTC
Duration
37m
Affected: Compute Provisioning - MiamiCompute Provisioning - AmsterdamCompute Provisioning - Singapore
Timeline · 3 updates
  1. investigating Apr 02, 2025, 02:10 PM UTC

    We are currently experiencing an issue with our provisioning service. As a result launching or resuming environments may take longer than usual. Our engineers are already working to resolve the issue. We will continue to update you on our progress. We apologize for the inconvenience.

  2. investigating Apr 02, 2025, 02:16 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 02, 2025, 02:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 11, 2025

Disk Performance

Detected by Pingoru
Mar 11, 2025, 04:30 PM UTC
Resolved
Mar 11, 2025, 05:30 PM UTC
Duration
1h
Timeline · 1 update
  1. resolved Mar 13, 2025, 05:47 PM UTC

    Following an urgent repair of Cloud Folders, we identified an issue with high disk activity. As a result you may have experienced poor responsiveness within a VM's OS, or when first connecting to a machine for approximately 60 minutes. Our engineers were able to quickly resolve the issue and service returned to normal. We apologize for the inconvenience this may have caused.

Read the full incident report →

Critical March 10, 2025

Cloudfolders is inaccessible

Detected by Pingoru
Mar 10, 2025, 11:50 AM UTC
Resolved
Mar 12, 2025, 07:22 AM UTC
Duration
1d 19h
Affected: Cloud Folders
Timeline · 4 updates
  1. investigating Mar 10, 2025, 11:50 AM UTC

    Currently cannot export Virtual machines or access files using FTP from the machines or anywhere else.

  2. identified Mar 10, 2025, 04:31 PM UTC

    CloudFolders is back online. We will start restoring it's content soon which can take significant time. In the meantime it's possible to copy to it if waiting is not an option.

  3. monitoring Mar 11, 2025, 12:34 PM UTC

    Restore has been completed and the service is fully functional. We continue monitoring it.

  4. resolved Mar 12, 2025, 07:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 22, 2025

Slow Preparation Time

Detected by Pingoru
Jan 22, 2025, 01:59 PM UTC
Resolved
Jan 22, 2025, 08:08 PM UTC
Duration
6h 9m
Affected: Compute Provisioning - MiamiCompute Provisioning - AmsterdamCompute Provisioning - Singapore
Timeline · 4 updates
  1. identified Jan 22, 2025, 01:59 PM UTC

    The issue has been identified and a fix is being implemented.

  2. investigating Jan 22, 2025, 04:24 PM UTC

    We are currently investigating this issue.

  3. monitoring Jan 22, 2025, 07:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 22, 2025, 08:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 12, 2024

Some RDP Issues

Detected by Pingoru
Dec 12, 2024, 07:32 PM UTC
Resolved
Dec 12, 2024, 10:41 PM UTC
Duration
3h 9m
Affected: Remote Access Services - Miami
Timeline · 4 updates
  1. investigating Dec 12, 2024, 07:32 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 12, 2024, 08:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 12, 2024, 08:05 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 12, 2024, 10:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 4, 2024

Slow Response Time

Detected by Pingoru
Dec 04, 2024, 09:00 AM UTC
Resolved
Dec 04, 2024, 09:32 AM UTC
Duration
32m
Affected: Web Interface
Timeline · 4 updates
  1. investigating Dec 04, 2024, 09:00 AM UTC

    We are currently investigating this issue.

  2. identified Dec 04, 2024, 09:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 04, 2024, 09:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 04, 2024, 09:32 AM UTC

    This incident has been resolved. We had a hardware failure.

Read the full incident report →