CloudShare incident

Console connection in Miami currently down

Major Resolved View vendor source →

CloudShare experienced a major incident on September 4, 2025 affecting Remote Access Services - Miami and Web Access - Miami and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2025, 11:27 AM UTC
Resolved
Sep 04, 2025, 12:17 PM UTC
Duration
49m
Detected by Pingoru
Sep 04, 2025, 11:27 AM UTC

Affected components

Remote Access Services - MiamiWeb Access - MiamiAccelerate / Experience

Update timeline

  1. investigating Sep 04, 2025, 11:27 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 04, 2025, 11:34 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 04, 2025, 11:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Sep 04, 2025, 11:40 AM UTC

    We are currently investigating this issue.

  5. monitoring Sep 04, 2025, 11:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 04, 2025, 12:17 PM UTC

    This incident has been resolved.