Resolved after 1 day 3 hours, affecting API, on September 4, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
API
Update timeline
- investigating Sep 04, 2026, 03:14 PM UTC
We are currently investigating reports of limited v4 API functionality. Our engineering team is actively looking into the issue to identify the root cause. This is impacting some customers, causing 504 Gateway timeouts on certain workflows, including authentication and student registration.
- monitoring Sep 04, 2026, 08:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 05, 2026, 06:50 PM UTC
This incident has been resolved.
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