Cleeng Outage History

Cleeng had 22 outages in the last 2 years totaling 791h 14m of downtime — averaging 0.9 incidents per month.

There were 22 Cleeng outages since November 5, 2024 totaling 791h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cleeng.com

Minor September 26, 2026

Delayed reporting data and scheduled exports

Detected by Pingoru: Sep 26, 2026, 12:49 AM UTC
Resolved: Sep 26, 2026, 08:55 AM UTC
Duration: 8h 5m

Affected: ChurnIQ

Timeline · 2 updates

identified Sep 26, 2026, 12:49 AM UTC

A connection error between transctional database and reporting datalake in our data pipeline is preventing operational data from reaching our reporting environment. Affected: • Only reporting data is impacted. ChurnIQ dashboards are not refreshed since 00:30 CET • Scheduled 6-hourly data exports may be delayed Not affected: • Sign-up, checkout, payments, entitlements and the Core API are operating normally. Cleeng operational platform works normally. • All transactions continue to be recorded correctly in the platform Data is not being lost or corrupt. Once the connection is restored, the backlog will be processed and dashboards and exports will catch up automatically. Support team of the vendor that supports the pipeline engineering team is working to restore the connection.
resolved Sep 26, 2026, 08:55 AM UTC

The connection between the two data sources was resolved around 4:50 in the morning. Everything is working as expected now.

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Minor September 8, 2026

ChurnIQ - Cleeng Dashboard Sandbox environment

Detected by Pingoru: Sep 08, 2026, 02:13 PM UTC
Resolved: Sep 08, 2026, 03:24 PM UTC
Duration: 1h 11m

Affected: ChurnIQ

Timeline · 2 updates

identified Sep 08, 2026, 02:13 PM UTC

We are currently experiencing an issue accessing the Cleeng Dashboard in the Sandbox environment. No action is required on your end. We apologize for any inconvenience this may have caused.
resolved Sep 08, 2026, 03:24 PM UTC

The issue has now been resolved, and the Cleeng Dashboard in Sandbox is accessible again. Thank you for your patience and understanding.

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Notice September 4, 2026

Service degradation of Core API

Detected by Pingoru: Sep 04, 2026, 09:22 AM UTC
Resolved: Sep 03, 2026, 11:30 PM UTC
Duration: —

Timeline · 1 update

resolved Sep 04, 2026, 09:22 AM UTC

An infrastructure degradation affected the Core APIs between 01:32 and 02:05 CEST. Publishers and their customers may have experienced increased response times or rejected API requests during this period. All other Cleeng services were unaffected. The Core APIs are fully operational currently.

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Notice August 20, 2026

Service Platform Degradation

Detected by Pingoru: Aug 20, 2026, 08:59 PM UTC
Resolved: Aug 20, 2026, 08:59 PM UTC
Duration: —

Affected: APICheckout & Other Widgets

Timeline · 1 update

resolved Aug 20, 2026, 08:59 PM UTC

August 20, 2026 at 08:05–08:30 CET The service platform experienced a period of degradation during this time. The issue has been resolved, and the platform is now fully operational and functioning as expected.

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Minor August 11, 2026

Delayed Data Refresh

Detected by Pingoru: Aug 11, 2026, 08:42 AM UTC
Resolved: Aug 11, 2026, 09:26 AM UTC
Duration: 43m

Affected: ChurnIQ

Timeline · 2 updates

monitoring Aug 11, 2026, 08:42 AM UTC

Cleeng reporting data has not refreshed since 07:00 CET today (2026-08-11). This happened because our job runners did not run the scheduled data pipeline. We are aware of the situation, a fix has been put in place, and the data pipelines are working now. We expect the data to start refreshing within 30 minutes. Please note that no data has been lost as a result of this incident, and it has no consequence on our platform operations.
resolved Aug 11, 2026, 09:26 AM UTC

The reporting data is fully refreshed. All data pipelines are working as expected.

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Notice July 28, 2026

Checkout Service Interruption

Detected by Pingoru: Jul 28, 2026, 11:35 AM UTC
Resolved: Jul 29, 2026, 06:39 AM UTC
Duration: 19h 4m

Affected: Checkout & Other Widgets

Timeline · 2 updates

identified Jul 28, 2026, 11:35 AM UTC

Starting at 9:10 CET, we identified an issue affecting the checkout experience, where some customers were unable to load the checkout page or complete their purchases. The issue was caused by outdated cached credentials within one of our services. A temporary fix has been implemented, and the issue has not reoccurred since. We continue to monitor the platform closely while our engineering team works on a permanent solution, which is expected to be deployed by Monday at the latest. We apologize for any inconvenience caused and appreciate your patience.
resolved Jul 29, 2026, 06:39 AM UTC

The Cleeng Checkout and Widgets are fully operational in production. The issue has been resolved, and payment processing is functioning normally. No further occurrences have been observed since the fix was implemented.

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Major July 16, 2026

Checkout & Widgets - Service Degradation

Detected by Pingoru: Jul 16, 2026, 09:24 AM UTC
Resolved: Jul 16, 2026, 10:36 AM UTC
Duration: 1h 11m

Affected: Checkout & Other Widgets

Timeline · 4 updates

investigating Jul 16, 2026, 09:24 AM UTC

We’re investigating an incident affecting Cleeng Widgets across all environments. Users may encounter 504 Gateway Timeout errors when loading checkout and other widget pages. Our engineering team is working to restore service. We’ll provide further updates as soon as more information is available.
identified Jul 16, 2026, 09:48 AM UTC

We’ve isolated the incident to an AWS CloudFront issue affecting traffic to Cleeng Widgets across all environments. Our engineering team is monitoring the disruption and evaluating recovery options.
monitoring Jul 16, 2026, 10:07 AM UTC

The incident has been traced to an ongoing AWS CloudFront service disruption, which is preventing traffic from reaching Cleeng Hosted Widgets. AWS is working to restore the service; updates are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status Hosted Widget clients remain impacted. We're monitoring AWS recovery and assessing alternative solutions.
resolved Jul 16, 2026, 10:36 AM UTC

The AWS CloudFront issue has been resolved, and Cleeng Hosted Widgets are fully operational in production. Registrations, account creation, and payment processing have been restored.

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Notice June 24, 2026

Delays in 2FA Email Delivery

Detected by Pingoru: Jun 24, 2026, 02:50 PM UTC
Resolved: Jun 24, 2026, 07:11 PM UTC
Duration: 4h 20m

Timeline · 3 updates

identified Jun 24, 2026, 02:50 PM UTC

We are currently aware of an ongoing issue reported by our email provider, Mailchimp, which may cause delays in the delivery of 2FA emails. Mailchimp posted an incident on 24 June 2026 at 13:26 UTC, stating that they are investigating connectivity issues and email sending delays. As a result, customers using 2FA may experience delays in receiving their authentication codes when attempting to log in. Mailchimp's engineering team is actively investigating the issue and working toward a resolution. We are closely monitoring the situation and will provide updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.
monitoring Jun 24, 2026, 03:47 PM UTC

Update – Improvements Observed in 2FA Email Delivery Delays We are seeing improvements regarding the issue affecting 2FA email delivery. Our email provider, Mandrill, posted an update on today (24 June 2026 at 15:26 UTC), indicating that connectivity issues and email sending delays are improving, while their engineering team continues to work on a permanent fix. Customers using 2FA may still experience intermittent delays in receiving their authentication codes when attempting to log in, though service performance is improving. We will continue to monitor the situation closely and provide further updates as more information becomes available. Thank you for your patience and understanding.
resolved Jun 24, 2026, 07:11 PM UTC

The issue affecting 2FA email delivery has been resolved. Mandrill marked the incident as resolved today at 18:48 UTC, confirming that the connectivity issues and email sending delays have been addressed. Customers should now be able to receive their 2FA emails as expected when attempting to log in. We will continue to monitor the service to ensure stability. We apologize for any inconvenience caused and thank you for your patience throughout this incident.

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Notice June 23, 2026

Cleeng Publisher Login Failures Due to 2FA Email Delivery Delays

Detected by Pingoru: Jun 23, 2026, 03:53 PM UTC
Resolved: Jun 23, 2026, 06:59 PM UTC
Duration: 3h 5m

Timeline · 2 updates

identified Jun 23, 2026, 03:53 PM UTC

Login using 2FA may fail intermittently due to delayed or missing authentication emails sent via Mandrill. Users may be unable to complete the login process when a 2FA is required. This issue is caused by an ongoing incident with our email service provider (Mandrill), which is affecting email delivery performance. We are actively monitoring the situation and coordinating with them to resolve it as quickly as possible.
resolved Jun 23, 2026, 06:59 PM UTC

Mandrill confirmed that the issue regarding delayed emails is now resolved. As a result, login flows requiring 2FA emails should now function as expected.

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Notice June 23, 2026

Cleeng Platform Outage

Detected by Pingoru: Jun 23, 2026, 10:57 AM UTC
Resolved: Jun 23, 2026, 10:57 AM UTC
Duration: —

Affected: APICheckout & Other WidgetsChurnIQWebsiteDevelopers Portal

Timeline · 1 update

resolved Jun 23, 2026, 10:57 AM UTC

Between 12:11 CET and 12:24 CET, Cleeng experienced a platform service disruption that may have impacted access to certain services. The issue has now been resolved, and services have been restored. We are continuing to closely monitor the platform to ensure ongoing stability. While service has been restored, our engineering team is still actively investigating the incident to determine the root cause and prevent similar occurrences in the future. We apologize for the disruption and thank you for your patience.

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Minor April 3, 2026

Core Platform - Service Degradation

Detected by Pingoru: Apr 03, 2026, 10:03 PM UTC
Resolved: Apr 03, 2026, 10:31 PM UTC
Duration: 28m

Affected: API

Timeline · 2 updates

identified Apr 03, 2026, 10:03 PM UTC

We are currently experiencing increased error rates affecting some endpoints. Our monitoring systems have detected higher-than-normal failed requests, and our engineering team is actively working on a resolution. Impact: Certain integrations and API requests may fail or respond slowly. Some customers may experience errors when accessing specific services.
resolved Apr 03, 2026, 10:31 PM UTC

The disruption affecting the endpoints has been resolved. All systems are now operating normally, and API requests and integrations are functioning as expected. We apologize for any inconvenience caused and thank you for your patience.

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Minor April 1, 2026

ChurnIQ - Degraded Performance of Exportable Tables

Detected by Pingoru: Apr 01, 2026, 11:27 AM UTC
Resolved: Apr 01, 2026, 02:32 PM UTC
Duration: 3h 5m

Affected: ChurnIQ

Timeline · 3 updates

investigating Apr 01, 2026, 11:27 AM UTC

We have identified an issue affecting exportable tables in the dashboard. Some users may experience difficulty accessing the exportable tables in the publisher dashboard, however, the scheduled exports are not affected and are still being delivered as expected. Our team is actively investigating and working to restore full functionality. We apologize for any inconvenience this may have caused.
monitoring Apr 01, 2026, 02:12 PM UTC

A fix has been implemented and is ready for release.
resolved Apr 01, 2026, 02:32 PM UTC

The fix is deployed, exportable reports should now work as expected.

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Notice March 27, 2026

ChurnIQ - Subscription Reporting Irregularity – Resolved

Detected by Pingoru: Mar 27, 2026, 12:31 PM UTC
Resolved: Mar 27, 2026, 12:31 PM UTC
Duration: —

Affected: ChurnIQ

Timeline · 1 update

resolved Mar 27, 2026, 12:31 PM UTC

We recently identified an issue affecting subscription counts in your reports, which began on 26 March 2026 at 13:22 CET and was fully resolved on 27 March 2026 at 13:05 CET. During this window, subscription totals were understated in the dashboard and subscription report. All data has since been corrected and is now accurate. No action is required on your end. We apologize for any inconvenience this may have caused.

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Minor March 6, 2026

Cleeng Reporting Data refresh is delayed.

Detected by Pingoru: Mar 06, 2026, 01:25 PM UTC
Resolved: Mar 06, 2026, 04:45 PM UTC
Duration: 3h 20m

Affected: ChurnIQ

Timeline · 5 updates

investigating Mar 06, 2026, 01:25 PM UTC

Please be aware that due to a partial outage affecting a third-party data processing service, Cleeng reporting data refresh is currently delayed. We have been observing the delay since approximately 19:00 CET yesterday (5 March) and are coordinating with the vendor while they restore full service. Impact: ChurnIQ dashboards and exported data reports may not yet reflect the most recent activity. Data may appear delayed by several hours. Who is impacted: Clients using ChurnIQ dashboards or receiving exported reporting files may see data that is not fully up to date. Please note that Cleeng platform operations are not affected. All standard platform functionality and client transactions continue to operate normally.
investigating Mar 06, 2026, 01:36 PM UTC

We are continuing to investigate this issue.
identified Mar 06, 2026, 03:05 PM UTC

Our vendor has identified the cause and is working on a fix.
monitoring Mar 06, 2026, 04:30 PM UTC

Fix has been implemented and the data is now refreshed. We are monitoring the pipelines now.
resolved Mar 06, 2026, 04:45 PM UTC

Data pipelines operating normally

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Minor December 16, 2025

ChurnIQ - Snowflake Outage

Detected by Pingoru: Dec 16, 2025, 08:49 AM UTC
Resolved: Dec 16, 2025, 05:03 PM UTC
Duration: 8h 14m

Affected: ChurnIQ

Timeline · 3 updates

identified Dec 16, 2025, 08:49 AM UTC

We are currently experiencing an external outage with Snowflake. Due to this, you may experience delayed visibility for the most recent data. The last successful data refresh occurred at 12:01 AM CET on December 16, 2025. As of 05:04 UTC, Snowflake has developed a fix and is preparing it for deployment. Snowflake estimates that the service will be restored within the next 5 hours.
identified Dec 16, 2025, 12:44 PM UTC

Snowflake has provided an updated timeline, with service estimated to be restored by 3:00 PM UTC. We will continue to monitor and share further updates.
resolved Dec 16, 2025, 05:03 PM UTC

This incident has been resolved.

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Minor November 18, 2025

CloudFlare global outage

Detected by Pingoru: Nov 18, 2025, 12:28 PM UTC
Resolved: Nov 18, 2025, 06:57 PM UTC
Duration: 6h 28m

Affected: Checkout & Other WidgetsWebsite

Timeline · 2 updates

monitoring Nov 18, 2025, 12:28 PM UTC

CloudFlare is experiencing a global outage, causing unavailability of our marketing pages (cleeng.com). This is NOT affecting Cleeng APIs, but you may be impacted by outages of our third party services (e.g. Adyen, https://status.adyen.com/).
resolved Nov 18, 2025, 06:57 PM UTC

This incident has been resolved.

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Notice November 13, 2025

Cleeng Sandbox environment unavailable

Detected by Pingoru: Nov 13, 2025, 12:29 PM UTC
Resolved: Nov 13, 2025, 12:29 PM UTC
Duration: —

Affected: Sandbox

Timeline · 1 update

resolved Nov 13, 2025, 12:29 PM UTC

Cleeng Sandbox environment was not available for almost 1 hour from 12:10 to 13:10 CET on 13th November 2025. The issue is fixed, and it is available for use now.

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Notice July 9, 2025

MediaStore Widgets - service outage

Detected by Pingoru: Jul 09, 2025, 12:33 PM UTC
Resolved: Jul 07, 2025, 10:30 PM UTC
Duration: —

Timeline · 1 update

resolved Jul 09, 2025, 12:33 PM UTC

We experienced a service outage affecting MediaStore Widgets from yesterday, 12:26 CET until today, 14:10 CET. Root Cause: Human error during deployment - an external dependency was installed without sufficient testing, causing the widget service to fail. Impact: embedding of MediaStore Widgets was not working during this period. Resolution: The problematic dependency was rolled back and service was fully restored at 14:10. We apologize for the inconvenience and have implemented additional testing protocols to prevent similar issues in the future.

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Minor May 5, 2025

Core Platform - Configuration Sync Delay

Detected by Pingoru: May 05, 2025, 01:13 PM UTC
Resolved: May 05, 2025, 01:13 PM UTC
Duration: —

Affected: APICheckout & Other WidgetsChurnIQ

Timeline · 2 updates

resolved May 05, 2025, 01:13 PM UTC

Between 13:32 and 14:05 CEST, we observed a temporary issue with the Configuration Service database, which may have affected certain integrations (Adyen, SK2, Samsung, Vizio, ReCaptcha). Most live traffic continued to receive configuration data from our fast-access memory layer, which temporarily stores recent settings as additional safeguard. Additionally, configuration changes made between 07:00 and 14:05 CEST were not saved and have been lost. A detailed timeline and impact assessment is in progress. RCA will be shared once available.
postmortem May 09, 2025, 11:46 AM UTC

Dear Broadcasters, We've concluded our investigation into the recent incident regarding configuration sync delay. For a more comprehensive postmortem, please feel free to review the document attached below, which contains the full Root Cause Analysis \(RCA\). Thank you for your patience and continued support. [RCA\_2025Q2 - Configuration per Broadcaster Service Incident.pdf](https://drive.google.com/file/d/1e_uNO04PG7L7RYcgKK3qHgUj0sq9_lK2/view?usp=sharing)

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Notice January 8, 2025

15 minutes data autorefresh is not running automatically

Detected by Pingoru: Jan 08, 2025, 10:26 PM UTC
Resolved: Jan 09, 2025, 08:08 AM UTC
Duration: 9h 42m

Affected: ChurnIQ

Timeline · 2 updates

investigating Jan 08, 2025, 10:26 PM UTC

For some unknown reason, workflow for 15 minutes data refresh is not running automatically since ~19:00 CET. Consequently, data is not be refreshed every 15 minutes, we will trigger a few manual runs to keep the data refreshed. As we see now, all other data refresh pipelines are running normally. We are currently working to find the solution.
resolved Jan 09, 2025, 08:08 AM UTC

This incident has been resolved.

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Notice December 18, 2024

We are currently experiencing an issue with drill-fields in the ChurnIQ dashboards

Detected by Pingoru: Dec 18, 2024, 08:29 AM UTC
Resolved: Jan 17, 2025, 09:28 AM UTC
Duration: 30d

Affected: ChurnIQ

Timeline · 3 updates

monitoring Dec 18, 2024, 08:29 AM UTC

Some drill-fields are temporarily unavailable. We are working to restore the full functionality as soon as possible.
monitoring Dec 18, 2024, 08:51 AM UTC

We are continuing to monitor for any further issues.
resolved Jan 17, 2025, 09:28 AM UTC

This incident has been resolved.

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Minor November 5, 2024

Delayed customer email delivery

Detected by Pingoru: Nov 05, 2024, 03:58 AM UTC
Resolved: Nov 05, 2024, 05:10 AM UTC
Duration: 1h 12m

Affected: Checkout & Other Widgets

Timeline · 4 updates

investigating Nov 05, 2024, 03:58 AM UTC

We are experiencing significant delays for transactional emails to customers. The team is working on resolving this issue.
identified Nov 05, 2024, 04:27 AM UTC

The issue is now under control - emails are sent out with minimal delay (seconds) now. The team is working on a permanent fix.
resolved Nov 05, 2024, 05:10 AM UTC

The issue has been resolved.
postmortem Nov 07, 2024, 06:33 PM UTC

Dear Broadcasters, We've concluded our investigation into the recent incident regarding the delayed customer email delivery. For a more comprehensive postmortem, please feel free to review the document attached below, which contains the full Root Cause Analysis \(RCA\). Thank you for your patience and continued support. [RCA-2024Q4-Delayed customer email delivery.pdf](https://drive.google.com/file/d/1J6-EhjlowfSVR2I-n-LDosw02ArIx0s0/view?usp=drive_link)

Read the full incident report →