Is Cleeng down?

Starting at 9:10 CET, we identified an issue affecting the checkout experience, where some customers were unable to load the checkout page or complete their purchases. The issue was caused by outdated cached credentials within one of our services. A temporary fix has been implemented, and the issue has not reoccurred since. We continue to monitor the platform closely while our engineering team works on a permanent solution, which is expected to be deployed by Monday at the latest. We apologize for any inconvenience caused and appreciate your patience.

The Cleeng Checkout and Widgets are fully operational in production. The issue has been resolved, and payment processing is functioning normally. No further occurrences have been observed since the fix was implemented.

We’re investigating an incident affecting Cleeng Widgets across all environments. Users may encounter 504 Gateway Timeout errors when loading checkout and other widget pages. Our engineering team is working to restore service. We’ll provide further updates as soon as more information is available.

We’ve isolated the incident to an AWS CloudFront issue affecting traffic to Cleeng Widgets across all environments. Our engineering team is monitoring the disruption and evaluating recovery options.

The incident has been traced to an ongoing AWS CloudFront service disruption, which is preventing traffic from reaching Cleeng Hosted Widgets. AWS is working to restore the service; updates are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status Hosted Widget clients remain impacted. We're monitoring AWS recovery and assessing alternative solutions.

The AWS CloudFront issue has been resolved, and Cleeng Hosted Widgets are fully operational in production. Registrations, account creation, and payment processing have been restored.

We are currently aware of an ongoing issue reported by our email provider, Mailchimp, which may cause delays in the delivery of 2FA emails. Mailchimp posted an incident on 24 June 2026 at 13:26 UTC, stating that they are investigating connectivity issues and email sending delays. As a result, customers using 2FA may experience delays in receiving their authentication codes when attempting to log in. Mailchimp's engineering team is actively investigating the issue and working toward a resolution. We are closely monitoring the situation and will provide updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Update – Improvements Observed in 2FA Email Delivery Delays We are seeing improvements regarding the issue affecting 2FA email delivery. Our email provider, Mandrill, posted an update on today (24 June 2026 at 15:26 UTC), indicating that connectivity issues and email sending delays are improving, while their engineering team continues to work on a permanent fix. Customers using 2FA may still experience intermittent delays in receiving their authentication codes when attempting to log in, though service performance is improving. We will continue to monitor the situation closely and provide further updates as more information becomes available. Thank you for your patience and understanding.

The issue affecting 2FA email delivery has been resolved. Mandrill marked the incident as resolved today at 18:48 UTC, confirming that the connectivity issues and email sending delays have been addressed. Customers should now be able to receive their 2FA emails as expected when attempting to log in. We will continue to monitor the service to ensure stability. We apologize for any inconvenience caused and thank you for your patience throughout this incident.

Login using 2FA may fail intermittently due to delayed or missing authentication emails sent via Mandrill. Users may be unable to complete the login process when a 2FA is required. This issue is caused by an ongoing incident with our email service provider (Mandrill), which is affecting email delivery performance. We are actively monitoring the situation and coordinating with them to resolve it as quickly as possible.

Mandrill confirmed that the issue regarding delayed emails is now resolved. As a result, login flows requiring 2FA emails should now function as expected.

Between 12:11 CET and 12:24 CET, Cleeng experienced a platform service disruption that may have impacted access to certain services. The issue has now been resolved, and services have been restored. We are continuing to closely monitor the platform to ensure ongoing stability. While service has been restored, our engineering team is still actively investigating the incident to determine the root cause and prevent similar occurrences in the future. We apologize for the disruption and thank you for your patience.