Cleeng experienced a major incident on July 16, 2026 affecting Checkout & Other Widgets, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 09:24 AM UTC
We’re investigating an incident affecting Cleeng Widgets across all environments. Users may encounter 504 Gateway Timeout errors when loading checkout and other widget pages. Our engineering team is working to restore service. We’ll provide further updates as soon as more information is available.
- identified Jul 16, 2026, 09:48 AM UTC
We’ve isolated the incident to an AWS CloudFront issue affecting traffic to Cleeng Widgets across all environments. Our engineering team is monitoring the disruption and evaluating recovery options.
- monitoring Jul 16, 2026, 10:07 AM UTC
The incident has been traced to an ongoing AWS CloudFront service disruption, which is preventing traffic from reaching Cleeng Hosted Widgets. AWS is working to restore the service; updates are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status Hosted Widget clients remain impacted. We're monitoring AWS recovery and assessing alternative solutions.
- resolved Jul 16, 2026, 10:36 AM UTC
The AWS CloudFront issue has been resolved, and Cleeng Hosted Widgets are fully operational in production. Registrations, account creation, and payment processing have been restored.