Cleeng experienced a notice incident on June 24, 2026, lasting 4h 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 24, 2026, 02:50 PM UTC
We are currently aware of an ongoing issue reported by our email provider, Mailchimp, which may cause delays in the delivery of 2FA emails. Mailchimp posted an incident on 24 June 2026 at 13:26 UTC, stating that they are investigating connectivity issues and email sending delays. As a result, customers using 2FA may experience delays in receiving their authentication codes when attempting to log in. Mailchimp's engineering team is actively investigating the issue and working toward a resolution. We are closely monitoring the situation and will provide updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- monitoring Jun 24, 2026, 03:47 PM UTC
Update – Improvements Observed in 2FA Email Delivery Delays We are seeing improvements regarding the issue affecting 2FA email delivery. Our email provider, Mandrill, posted an update on today (24 June 2026 at 15:26 UTC), indicating that connectivity issues and email sending delays are improving, while their engineering team continues to work on a permanent fix. Customers using 2FA may still experience intermittent delays in receiving their authentication codes when attempting to log in, though service performance is improving. We will continue to monitor the situation closely and provide further updates as more information becomes available. Thank you for your patience and understanding.
- resolved Jun 24, 2026, 07:11 PM UTC
The issue affecting 2FA email delivery has been resolved. Mandrill marked the incident as resolved today at 18:48 UTC, confirming that the connectivity issues and email sending delays have been addressed. Customers should now be able to receive their 2FA emails as expected when attempting to log in. We will continue to monitor the service to ensure stability. We apologize for any inconvenience caused and thank you for your patience throughout this incident.