Cleeng experienced a minor incident on March 6, 2026 affecting ChurnIQ, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2026, 01:25 PM UTC
Please be aware that due to a partial outage affecting a third-party data processing service, Cleeng reporting data refresh is currently delayed. We have been observing the delay since approximately 19:00 CET yesterday (5 March) and are coordinating with the vendor while they restore full service. Impact: ChurnIQ dashboards and exported data reports may not yet reflect the most recent activity. Data may appear delayed by several hours. Who is impacted: Clients using ChurnIQ dashboards or receiving exported reporting files may see data that is not fully up to date. Please note that Cleeng platform operations are not affected. All standard platform functionality and client transactions continue to operate normally.
- investigating Mar 06, 2026, 01:36 PM UTC
We are continuing to investigate this issue.
- identified Mar 06, 2026, 03:05 PM UTC
Our vendor has identified the cause and is working on a fix.
- monitoring Mar 06, 2026, 04:30 PM UTC
Fix has been implemented and the data is now refreshed. We are monitoring the pipelines now.
- resolved Mar 06, 2026, 04:45 PM UTC
Data pipelines operating normally