Cleeng Outage History

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Cleeng had 19 outages in the last 2 years totaling 814h 10m of downtime — averaging 0.8 incidents per month.

There were 19 Cleeng outages since August 23, 2024 totaling 814h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cleeng.com

Minor August 11, 2026

Delayed Data Refresh

Detected by Pingoru
Aug 11, 2026, 08:42 AM UTC
Resolved
Aug 11, 2026, 09:26 AM UTC
Duration
43m
Affected: ChurnIQ
Timeline · 2 updates
  1. monitoring Aug 11, 2026, 08:42 AM UTC

    Cleeng reporting data has not refreshed since 07:00 CET today (2026-08-11). This happened because our job runners did not run the scheduled data pipeline. We are aware of the situation, a fix has been put in place, and the data pipelines are working now. We expect the data to start refreshing within 30 minutes. Please note that no data has been lost as a result of this incident, and it has no consequence on our platform operations.

  2. resolved Aug 11, 2026, 09:26 AM UTC

    The reporting data is fully refreshed. All data pipelines are working as expected.

Read the full incident report →

Notice July 28, 2026

Checkout Service Interruption

Detected by Pingoru
Jul 28, 2026, 11:35 AM UTC
Resolved
Jul 29, 2026, 06:39 AM UTC
Duration
19h 4m
Affected: Checkout & Other Widgets
Timeline · 2 updates
  1. identified Jul 28, 2026, 11:35 AM UTC

    Starting at 9:10 CET, we identified an issue affecting the checkout experience, where some customers were unable to load the checkout page or complete their purchases. The issue was caused by outdated cached credentials within one of our services. A temporary fix has been implemented, and the issue has not reoccurred since. We continue to monitor the platform closely while our engineering team works on a permanent solution, which is expected to be deployed by Monday at the latest. We apologize for any inconvenience caused and appreciate your patience.

  2. resolved Jul 29, 2026, 06:39 AM UTC

    The Cleeng Checkout and Widgets are fully operational in production. The issue has been resolved, and payment processing is functioning normally. No further occurrences have been observed since the fix was implemented.

Read the full incident report →

Major July 16, 2026

Checkout & Widgets - Service Degradation

Detected by Pingoru
Jul 16, 2026, 09:24 AM UTC
Resolved
Jul 16, 2026, 10:36 AM UTC
Duration
1h 11m
Affected: Checkout & Other Widgets
Timeline · 4 updates
  1. investigating Jul 16, 2026, 09:24 AM UTC

    We’re investigating an incident affecting Cleeng Widgets across all environments. Users may encounter 504 Gateway Timeout errors when loading checkout and other widget pages. Our engineering team is working to restore service. We’ll provide further updates as soon as more information is available.

  2. identified Jul 16, 2026, 09:48 AM UTC

    We’ve isolated the incident to an AWS CloudFront issue affecting traffic to Cleeng Widgets across all environments. Our engineering team is monitoring the disruption and evaluating recovery options.

  3. monitoring Jul 16, 2026, 10:07 AM UTC

    The incident has been traced to an ongoing AWS CloudFront service disruption, which is preventing traffic from reaching Cleeng Hosted Widgets. AWS is working to restore the service; updates are available on the AWS Health Dashboard: https://health.aws.amazon.com/health/status Hosted Widget clients remain impacted. We're monitoring AWS recovery and assessing alternative solutions.

  4. resolved Jul 16, 2026, 10:36 AM UTC

    The AWS CloudFront issue has been resolved, and Cleeng Hosted Widgets are fully operational in production. Registrations, account creation, and payment processing have been restored.

Read the full incident report →

Notice June 24, 2026

Delays in 2FA Email Delivery

Detected by Pingoru
Jun 24, 2026, 02:50 PM UTC
Resolved
Jun 24, 2026, 07:11 PM UTC
Duration
4h 20m
Timeline · 3 updates
  1. identified Jun 24, 2026, 02:50 PM UTC

    We are currently aware of an ongoing issue reported by our email provider, Mailchimp, which may cause delays in the delivery of 2FA emails. Mailchimp posted an incident on 24 June 2026 at 13:26 UTC, stating that they are investigating connectivity issues and email sending delays. As a result, customers using 2FA may experience delays in receiving their authentication codes when attempting to log in. Mailchimp's engineering team is actively investigating the issue and working toward a resolution. We are closely monitoring the situation and will provide updates as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience.

  2. monitoring Jun 24, 2026, 03:47 PM UTC

    Update – Improvements Observed in 2FA Email Delivery Delays We are seeing improvements regarding the issue affecting 2FA email delivery. Our email provider, Mandrill, posted an update on today (24 June 2026 at 15:26 UTC), indicating that connectivity issues and email sending delays are improving, while their engineering team continues to work on a permanent fix. Customers using 2FA may still experience intermittent delays in receiving their authentication codes when attempting to log in, though service performance is improving. We will continue to monitor the situation closely and provide further updates as more information becomes available. Thank you for your patience and understanding.

  3. resolved Jun 24, 2026, 07:11 PM UTC

    The issue affecting 2FA email delivery has been resolved. Mandrill marked the incident as resolved today at 18:48 UTC, confirming that the connectivity issues and email sending delays have been addressed. Customers should now be able to receive their 2FA emails as expected when attempting to log in. We will continue to monitor the service to ensure stability. We apologize for any inconvenience caused and thank you for your patience throughout this incident.

Read the full incident report →

Notice June 23, 2026

Cleeng Publisher Login Failures Due to 2FA Email Delivery Delays

Detected by Pingoru
Jun 23, 2026, 03:53 PM UTC
Resolved
Jun 23, 2026, 06:59 PM UTC
Duration
3h 5m
Timeline · 2 updates
  1. identified Jun 23, 2026, 03:53 PM UTC

    Login using 2FA may fail intermittently due to delayed or missing authentication emails sent via Mandrill. Users may be unable to complete the login process when a 2FA is required. This issue is caused by an ongoing incident with our email service provider (Mandrill), which is affecting email delivery performance. We are actively monitoring the situation and coordinating with them to resolve it as quickly as possible.

  2. resolved Jun 23, 2026, 06:59 PM UTC

    Mandrill confirmed that the issue regarding delayed emails is now resolved. As a result, login flows requiring 2FA emails should now function as expected.

Read the full incident report →

Notice June 23, 2026

Cleeng Platform Outage

Detected by Pingoru
Jun 23, 2026, 10:57 AM UTC
Resolved
Jun 23, 2026, 10:57 AM UTC
Duration
—
Affected: APICheckout & Other WidgetsChurnIQWebsiteDevelopers Portal
Timeline · 1 update
  1. resolved Jun 23, 2026, 10:57 AM UTC

    Between 12:11 CET and 12:24 CET, Cleeng experienced a platform service disruption that may have impacted access to certain services. The issue has now been resolved, and services have been restored. We are continuing to closely monitor the platform to ensure ongoing stability. While service has been restored, our engineering team is still actively investigating the incident to determine the root cause and prevent similar occurrences in the future. We apologize for the disruption and thank you for your patience.

Read the full incident report →

Minor April 3, 2026

Core Platform - Service Degradation

Detected by Pingoru
Apr 03, 2026, 10:03 PM UTC
Resolved
Apr 03, 2026, 10:31 PM UTC
Duration
28m
Affected: API
Timeline · 2 updates
  1. identified Apr 03, 2026, 10:03 PM UTC

    We are currently experiencing increased error rates affecting some endpoints. Our monitoring systems have detected higher-than-normal failed requests, and our engineering team is actively working on a resolution. Impact: Certain integrations and API requests may fail or respond slowly. Some customers may experience errors when accessing specific services.

  2. resolved Apr 03, 2026, 10:31 PM UTC

    The disruption affecting the endpoints has been resolved. All systems are now operating normally, and API requests and integrations are functioning as expected. We apologize for any inconvenience caused and thank you for your patience.

Read the full incident report →

Minor April 1, 2026

ChurnIQ - Degraded Performance of Exportable Tables

Detected by Pingoru
Apr 01, 2026, 11:27 AM UTC
Resolved
Apr 01, 2026, 02:32 PM UTC
Duration
3h 5m
Affected: ChurnIQ
Timeline · 3 updates
  1. investigating Apr 01, 2026, 11:27 AM UTC

    We have identified an issue affecting exportable tables in the dashboard. Some users may experience difficulty accessing the exportable tables in the publisher dashboard, however, the scheduled exports are not affected and are still being delivered as expected. Our team is actively investigating and working to restore full functionality. We apologize for any inconvenience this may have caused.

  2. monitoring Apr 01, 2026, 02:12 PM UTC

    A fix has been implemented and is ready for release.

  3. resolved Apr 01, 2026, 02:32 PM UTC

    The fix is deployed, exportable reports should now work as expected.

Read the full incident report →

Notice March 27, 2026

ChurnIQ - Subscription Reporting Irregularity – Resolved

Detected by Pingoru
Mar 27, 2026, 12:31 PM UTC
Resolved
Mar 27, 2026, 12:31 PM UTC
Duration
—
Affected: ChurnIQ
Timeline · 1 update
  1. resolved Mar 27, 2026, 12:31 PM UTC

    We recently identified an issue affecting subscription counts in your reports, which began on 26 March 2026 at 13:22 CET and was fully resolved on 27 March 2026 at 13:05 CET. During this window, subscription totals were understated in the dashboard and subscription report. All data has since been corrected and is now accurate. No action is required on your end. We apologize for any inconvenience this may have caused.

Read the full incident report →

Minor March 6, 2026

Cleeng Reporting Data refresh is delayed.

Detected by Pingoru
Mar 06, 2026, 01:25 PM UTC
Resolved
Mar 06, 2026, 04:45 PM UTC
Duration
3h 20m
Affected: ChurnIQ
Timeline · 5 updates
  1. investigating Mar 06, 2026, 01:25 PM UTC

    Please be aware that due to a partial outage affecting a third-party data processing service, Cleeng reporting data refresh is currently delayed. We have been observing the delay since approximately 19:00 CET yesterday (5 March) and are coordinating with the vendor while they restore full service. Impact: ChurnIQ dashboards and exported data reports may not yet reflect the most recent activity. Data may appear delayed by several hours. Who is impacted: Clients using ChurnIQ dashboards or receiving exported reporting files may see data that is not fully up to date. Please note that Cleeng platform operations are not affected. All standard platform functionality and client transactions continue to operate normally.

  2. investigating Mar 06, 2026, 01:36 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 06, 2026, 03:05 PM UTC

    Our vendor has identified the cause and is working on a fix.

  4. monitoring Mar 06, 2026, 04:30 PM UTC

    Fix has been implemented and the data is now refreshed. We are monitoring the pipelines now.

  5. resolved Mar 06, 2026, 04:45 PM UTC

    Data pipelines operating normally

Read the full incident report →

Minor December 16, 2025

ChurnIQ - Snowflake Outage

Detected by Pingoru
Dec 16, 2025, 08:49 AM UTC
Resolved
Dec 16, 2025, 05:03 PM UTC
Duration
8h 14m
Affected: ChurnIQ
Timeline · 3 updates
  1. identified Dec 16, 2025, 08:49 AM UTC

    We are currently experiencing an external outage with Snowflake. Due to this, you may experience delayed visibility for the most recent data. The last successful data refresh occurred at 12:01 AM CET on December 16, 2025. As of 05:04 UTC, Snowflake has developed a fix and is preparing it for deployment. Snowflake estimates that the service will be restored within the next 5 hours.

  2. identified Dec 16, 2025, 12:44 PM UTC

    Snowflake has provided an updated timeline, with service estimated to be restored by 3:00 PM UTC. We will continue to monitor and share further updates.

  3. resolved Dec 16, 2025, 05:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

CloudFlare global outage

Detected by Pingoru
Nov 18, 2025, 12:28 PM UTC
Resolved
Nov 18, 2025, 06:57 PM UTC
Duration
6h 28m
Affected: Checkout & Other WidgetsWebsite
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 12:28 PM UTC

    CloudFlare is experiencing a global outage, causing unavailability of our marketing pages (cleeng.com). This is NOT affecting Cleeng APIs, but you may be impacted by outages of our third party services (e.g. Adyen, https://status.adyen.com/).

  2. resolved Nov 18, 2025, 06:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 13, 2025

Cleeng Sandbox environment unavailable

Detected by Pingoru
Nov 13, 2025, 12:29 PM UTC
Resolved
Nov 13, 2025, 12:29 PM UTC
Duration
—
Affected: Sandbox
Timeline · 1 update
  1. resolved Nov 13, 2025, 12:29 PM UTC

    Cleeng Sandbox environment was not available for almost 1 hour from 12:10 to 13:10 CET on 13th November 2025. The issue is fixed, and it is available for use now.

Read the full incident report →

Notice July 9, 2025

MediaStore Widgets - service outage

Detected by Pingoru
Jul 09, 2025, 12:33 PM UTC
Resolved
Jul 07, 2025, 10:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 09, 2025, 12:33 PM UTC

    We experienced a service outage affecting MediaStore Widgets from yesterday, 12:26 CET until today, 14:10 CET. Root Cause: Human error during deployment - an external dependency was installed without sufficient testing, causing the widget service to fail. Impact: embedding of MediaStore Widgets was not working during this period. Resolution: The problematic dependency was rolled back and service was fully restored at 14:10. We apologize for the inconvenience and have implemented additional testing protocols to prevent similar issues in the future.

Read the full incident report →

Minor May 5, 2025

Core Platform - Configuration Sync Delay

Detected by Pingoru
May 05, 2025, 01:13 PM UTC
Resolved
May 05, 2025, 01:13 PM UTC
Duration
—
Affected: APICheckout & Other WidgetsChurnIQ
Timeline · 2 updates
  1. resolved May 05, 2025, 01:13 PM UTC

    Between 13:32 and 14:05 CEST, we observed a temporary issue with the Configuration Service database, which may have affected certain integrations (Adyen, SK2, Samsung, Vizio, ReCaptcha). Most live traffic continued to receive configuration data from our fast-access memory layer, which temporarily stores recent settings as additional safeguard. Additionally, configuration changes made between 07:00 and 14:05 CEST were not saved and have been lost. A detailed timeline and impact assessment is in progress. RCA will be shared once available.

  2. postmortem May 09, 2025, 11:46 AM UTC

    Dear Broadcasters, We've concluded our investigation into the recent incident regarding configuration sync delay. For a more comprehensive postmortem, please feel free to review the document attached below, which contains the full Root Cause Analysis \(RCA\). Thank you for your patience and continued support. [RCA\_2025Q2 - Configuration per Broadcaster Service Incident.pdf](https://drive.google.com/file/d/1e_uNO04PG7L7RYcgKK3qHgUj0sq9_lK2/view?usp=sharing)

Read the full incident report →

Notice January 8, 2025

15 minutes data autorefresh is not running automatically

Detected by Pingoru
Jan 08, 2025, 10:26 PM UTC
Resolved
Jan 09, 2025, 08:08 AM UTC
Duration
9h 42m
Affected: ChurnIQ
Timeline · 2 updates
  1. investigating Jan 08, 2025, 10:26 PM UTC

    For some unknown reason, workflow for 15 minutes data refresh is not running automatically since ~19:00 CET. Consequently, data is not be refreshed every 15 minutes, we will trigger a few manual runs to keep the data refreshed. As we see now, all other data refresh pipelines are running normally. We are currently working to find the solution.

  2. resolved Jan 09, 2025, 08:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 18, 2024

We are currently experiencing an issue with drill-fields in the ChurnIQ dashboards

Detected by Pingoru
Dec 18, 2024, 08:29 AM UTC
Resolved
Jan 17, 2025, 09:28 AM UTC
Duration
30d
Affected: ChurnIQ
Timeline · 3 updates
  1. monitoring Dec 18, 2024, 08:29 AM UTC

    Some drill-fields are temporarily unavailable. We are working to restore the full functionality as soon as possible.

  2. monitoring Dec 18, 2024, 08:51 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jan 17, 2025, 09:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 5, 2024

Delayed customer email delivery

Detected by Pingoru
Nov 05, 2024, 03:58 AM UTC
Resolved
Nov 05, 2024, 05:10 AM UTC
Duration
1h 12m
Affected: Checkout & Other Widgets
Timeline · 4 updates
  1. investigating Nov 05, 2024, 03:58 AM UTC

    We are experiencing significant delays for transactional emails to customers. The team is working on resolving this issue.

  2. identified Nov 05, 2024, 04:27 AM UTC

    The issue is now under control - emails are sent out with minimal delay (seconds) now. The team is working on a permanent fix.

  3. resolved Nov 05, 2024, 05:10 AM UTC

    The issue has been resolved.

  4. postmortem Nov 07, 2024, 06:33 PM UTC

    Dear Broadcasters, We've concluded our investigation into the recent incident regarding the delayed customer email delivery. For a more comprehensive postmortem, please feel free to review the document attached below, which contains the full Root Cause Analysis \(RCA\). Thank you for your patience and continued support. [RCA-2024Q4-Delayed customer email delivery.pdf](https://drive.google.com/file/d/1J6-EhjlowfSVR2I-n-LDosw02ArIx0s0/view?usp=drive_link)

Read the full incident report →

Minor August 23, 2024

[Churn IQ 2.0] Service degradation

Detected by Pingoru
Aug 23, 2024, 06:02 AM UTC
Resolved
Aug 24, 2024, 02:15 PM UTC
Duration
1d 8h
Affected: ChurnIQ
Timeline · 2 updates
  1. identified Aug 23, 2024, 06:02 AM UTC

    We are encountering a degradation of service with regards to the Churn IQ dashboard, which led to minor gaps in the data in exportable tables. Our team managed to already identify the root cause and we are actively working to resolve the matter.

  2. resolved Aug 24, 2024, 02:15 PM UTC

    The missing data is synchronised, data in ChurnIQ is updated.

Read the full incident report →