Clari experienced a minor incident on August 17, 2026 affecting Platform (General), lasting 8d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2026, 05:56 PM UTC
We have received reports from customers that their Salesforce integration user is being disconnected due to token expiration. Our engineering team is actively investigating.
- investigating Aug 18, 2026, 03:24 PM UTC
We have received reports from customers that their Salesforce integration user is being disconnected due to token expiration. Our engineering team is actively investigating. If your integration user has been disconnected, you can reconnect to resolve. If you need help, please reach out to Support to get assistance.
- monitoring Aug 19, 2026, 05:12 PM UTC
The problem appears to have been a one-time event with Salesforce. We continue to monitor for any recurrence and are actively engaged with Salesforce support to understand what happened and how to avoid further occurrences. We will leave this record in "monitoring" state until we have a satisfactory understanding about the incident but do not expect to make further updates.
- resolved Aug 25, 2026, 09:05 PM UTC
We have confirmed from Salesforce what caused the outage for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem Aug 28, 2026, 04:39 PM UTC
On 2026-08-16, a Salesforce Hyperforce migration caused connection interruptions between Salesforce and Clari across a small group of customer accounts. This issue temporarily paused automated data updates for some organizations and required their users reauthenticate with Salesforce. There is no known way to avoid this situation for future Hyperforce migrations, but we continue to work with Salesforce to explore options.