Clari experienced a critical incident on September 2, 2026, lasting 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 02, 2026, 03:25 PM UTC
We are currently investigating this issue.
- resolved Sep 02, 2026, 04:14 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem Sep 11, 2026, 03:01 PM UTC
On 2026-09-02 between approximately 07:57-09:16 UTC, some users were unable to sign in to Clari applications. The incident was triggered by an administrative change that unexpectedly impacted authentication for Clari users. Our teams restored normal authentication service, and all Clari services are currently operating normally.