Clari experienced a minor incident on September 8, 2026 affecting Clari Copilot, lasting 16h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 08, 2026, 07:57 PM UTC
Our engineering teams are aware of this issue related to a third-party outage and are monitoring the progress of that issue. Smart summaries are not being generated for Copilot calls. Call processing is still working and summaries will be generated once the outage is resolved.
- resolved Sep 09, 2026, 12:39 PM UTC
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
- postmortem Sep 11, 2026, 01:13 PM UTC
On 2026-09-08 from approximately 18:30-20:30 UTC, an outage at a third-party streaming data provider disrupted the pipeline that generates Copilot smart summaries, preventing call summary generation. Call recording and transcription continued to work normally. Once the provider resolved the issue, our systems resumed processing automatically and a backfill job completed on 2026-09-09, generating summaries for all eligible affected calls.