- Detected by Pingoru
- Apr 30, 2026, 11:31 PM UTC
- Resolved
- May 01, 2026, 12:35 AM UTC
- Duration
- 1h 3m
Affected: HealthLink Smart Form - CareConnect eReferralsHealthLink Smart Form - CareConnect eReferrals - Addendum
Timeline · 3 updates
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investigating Apr 30, 2026, 11:31 PM UTC
Customers are experiencing issues when submitting CareConnect referrals.
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monitoring May 01, 2026, 12:32 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 01, 2026, 12:35 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 03:39 AM UTC
- Resolved
- Apr 23, 2026, 04:17 AM UTC
- Duration
- 38m
Affected: HealthLink - Electronic Special Authority
Timeline · 4 updates
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investigating Apr 23, 2026, 03:39 AM UTC
Customers won’t be able to submit Electronic Special Authority.
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investigating Apr 23, 2026, 03:40 AM UTC
We are continuing to investigate this issue.
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monitoring Apr 23, 2026, 04:08 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 23, 2026, 04:17 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 10:45 PM UTC
- Resolved
- Apr 22, 2026, 11:25 PM UTC
- Duration
- 40m
Affected: HealthLink Smart Form - Caseweaver Search Bar
Timeline · 4 updates
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investigating Apr 22, 2026, 10:45 PM UTC
Issues searching Organization in Care Select (New Zealand)
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investigating Apr 22, 2026, 10:46 PM UTC
We are continuing to investigate this issue.
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monitoring Apr 22, 2026, 11:17 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 22, 2026, 11:25 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 04:28 AM UTC
- Resolved
- Apr 22, 2026, 04:40 AM UTC
- Duration
- 11m
Affected: My HealthLink Portal (AU)
Timeline · 3 updates
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investigating Apr 22, 2026, 04:28 AM UTC
We are currently investigating this issue.
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monitoring Apr 22, 2026, 04:33 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 22, 2026, 04:40 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 08:28 PM UTC
- Resolved
- Apr 16, 2026, 11:04 PM UTC
- Duration
- 2h 35m
Affected: HealthLink Smart Form - CareConnect eReferralsHealthLink Smart Form - CareConnect eReferrals - Addendum
Timeline · 3 updates
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investigating Apr 16, 2026, 08:28 PM UTC
We are currently investigating this issue.
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monitoring Apr 16, 2026, 09:41 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 16, 2026, 11:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 09:08 AM UTC
- Resolved
- Apr 13, 2026, 10:43 AM UTC
- Duration
- 1h 35m
Affected: HealthLink Smart Form - CareConnect eReferrals
Timeline · 2 updates
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investigating Apr 13, 2026, 09:08 AM UTC
We are currently investigating this issue.
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resolved Apr 13, 2026, 10:43 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 11:00 PM UTC
- Resolved
- Apr 09, 2026, 11:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 13, 2026, 01:44 AM UTC
Customers are unable to submit Chris O'Brien Lifehouse Referrals
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 08:38 PM UTC
- Resolved
- Apr 10, 2026, 04:12 AM UTC
- Duration
- 7h 34m
Affected: HealthLink Smart Form - New Injury Claim (ACC45)
Timeline · 2 updates
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investigating Apr 09, 2026, 08:38 PM UTC
We are currently investigating this issue.
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resolved Apr 10, 2026, 04:12 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 06:14 AM UTC
- Resolved
- Mar 31, 2026, 06:33 AM UTC
- Duration
- 19m
Affected: HealthLink Smart Form - Transport for NSW
Timeline · 2 updates
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investigating Mar 31, 2026, 06:14 AM UTC
We are currently investigating this issue.
-
resolved Mar 31, 2026, 06:33 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 08:22 PM UTC
- Resolved
- Mar 26, 2026, 09:19 PM UTC
- Duration
- 56m
Affected: HealthLink Smart Form - CareConnect eReferrals
Timeline · 2 updates
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investigating Mar 26, 2026, 08:22 PM UTC
Customers will have issues submitting CareConnect forms
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resolved Mar 26, 2026, 09:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 11:24 PM UTC
- Resolved
- Mar 24, 2026, 11:46 PM UTC
- Duration
- 21m
Affected: HealthLink Smart Form - New Injury Claim (ACC45)
Timeline · 4 updates
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investigating Mar 24, 2026, 11:24 PM UTC
Users experiencing issues with New Injury Claim (ACC45) HealthLink smart Form
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investigating Mar 24, 2026, 11:25 PM UTC
We are continuing to investigate this issue.
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monitoring Mar 24, 2026, 11:35 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Mar 24, 2026, 11:46 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 10:03 PM UTC
- Resolved
- Mar 09, 2026, 10:55 PM UTC
- Duration
- 51m
Affected: HealthLink Smart Form - NPHO Primary Mental Health
Timeline · 2 updates
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investigating Mar 09, 2026, 10:03 PM UTC
Customers will have issues launching/submitting the NPHO Primary Mental Health form
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resolved Mar 09, 2026, 10:55 PM UTC
This incident has been resolved.
Read the full incident report →
Critical February 24, 2026 - Detected by Pingoru
- Feb 24, 2026, 11:26 PM UTC
- Resolved
- Feb 24, 2026, 11:35 PM UTC
- Duration
- 8m
Affected: My HealthLink Portal (NZ)
Timeline · 3 updates
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investigating Feb 24, 2026, 11:26 PM UTC
Customers will experience issues using New Zealand Healthlink portal [View Incident at: https://healthlink.atlassian.net/browse/ITSM-4444]
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monitoring Feb 24, 2026, 11:33 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Feb 24, 2026, 11:35 PM UTC
This incident has been resolved.
Read the full incident report →
Critical February 17, 2026 - Detected by Pingoru
- Feb 17, 2026, 09:00 PM UTC
- Resolved
- Feb 17, 2026, 09:03 PM UTC
- Duration
- 2m
Affected: HealthLink Smart Form - Northland DHB eReferrals
Timeline · 2 updates
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investigating Feb 17, 2026, 09:00 PM UTC
Customers will have issues submitting Northland DHB eReferrals form
-
resolved Feb 17, 2026, 09:03 PM UTC
This incident has been resolved.
Read the full incident report →
Critical February 17, 2026 - Detected by Pingoru
- Feb 17, 2026, 06:42 PM UTC
- Resolved
- Feb 18, 2026, 12:11 AM UTC
- Duration
- 5h 29m
Affected: HealthLink API Directory
Timeline · 2 updates
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investigating Feb 17, 2026, 06:42 PM UTC
We are currently investigating this issue.
-
resolved Feb 18, 2026, 12:11 AM UTC
This incident has been resolved.
Read the full incident report →
Critical February 10, 2026 - Detected by Pingoru
- Feb 10, 2026, 09:07 PM UTC
- Resolved
- Feb 12, 2026, 01:44 AM UTC
- Duration
- 1d 4h
Affected: HealthLink Smart Form - New Injury Claim (ACC45)
Timeline · 2 updates
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investigating Feb 10, 2026, 09:07 PM UTC
Customers will face issue submitting ACC45 form
-
resolved Feb 12, 2026, 01:44 AM UTC
This incident has been resolved.
Read the full incident report →
Critical February 7, 2026 - Detected by Pingoru
- Feb 07, 2026, 02:18 AM UTC
- Resolved
- Feb 07, 2026, 05:52 AM UTC
- Duration
- 3h 33m
Affected: HealthLink Smart Form - Austin Health eReferrals
Timeline · 2 updates
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investigating Feb 07, 2026, 02:18 AM UTC
Customers will encounter Austin Health Referral Submissions failures
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resolved Feb 07, 2026, 05:52 AM UTC
This incident has been resolved.
Read the full incident report →
