Clanwilliam Health Service Outage History

Clanwilliam Health Service is up right now

Clanwilliam Health Service had 43 outages in the last 2 years totaling 45h 35m of downtime — averaging 1.8 incidents per month.

There were 43 Clanwilliam Health Service outages since October 28, 2025 totaling 45h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clanwilliam.health

Major June 16, 2026

NDHB RMSLite Outage

Detected by Pingoru
Jun 16, 2026, 09:15 PM UTC
Resolved
Jun 16, 2026, 10:15 PM UTC
Duration
1h
Affected: RMS Lite - Northland DHB
Timeline · 2 updates
  1. investigating Jun 16, 2026, 09:15 PM UTC

    NDHB Staff are having issues accessing RMSLite website

  2. resolved Jun 16, 2026, 10:15 PM UTC

    This is resolved now

Read the full incident report →

Critical June 12, 2026

Electronic Special Authority Maintenance

Detected by Pingoru
Jun 12, 2026, 01:30 AM UTC
Resolved
Jun 12, 2026, 01:41 AM UTC
Duration
10m
Affected: HealthLink - Electronic Special Authority
Timeline · 2 updates
  1. investigating Jun 12, 2026, 01:30 AM UTC

    Customers will have issues submitting Electronic Special Authority claims.

  2. resolved Jun 12, 2026, 01:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 7, 2026

HealthLink Smart Form - Northland DHB eReferrals, HealthLink Smart Form - Northland Internal Referrals (not for in-patients), RMS Lite - Northland DHB — NDHB eReferrals and RMSLite Outage

Detected by Pingoru
Jun 07, 2026, 11:01 PM UTC
Resolved
Jun 07, 2026, 11:09 PM UTC
Duration
7m
Affected: HealthLink Smart Form - Northland Internal Referrals (not for in-patients)HealthLink Smart Form - Northland DHB eReferralsRMS Lite - Northland DHB
Timeline · 4 updates
  1. investigating Jun 07, 2026, 11:01 PM UTC

    Customers are not able to Submit NDHB ereferrals and RMSLite

  2. investigating Jun 07, 2026, 11:03 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 07, 2026, 11:08 PM UTC

    Restated NDHB RMSLite Service. Can see the successful submissions for NDHB ereferrals.

  4. resolved Jun 07, 2026, 11:09 PM UTC

    Incident resolved.

Read the full incident report →

Critical June 5, 2026

SEV1 - Critical | HealthLink Smart Form - CareConnect eReferrals — CareConnect Submission Failures

Detected by Pingoru
Jun 05, 2026, 02:39 AM UTC
Resolved
Jun 05, 2026, 02:44 AM UTC
Duration
5m
Affected: HealthLink Smart Form - CareConnect eReferrals
Timeline · 2 updates
  1. investigating Jun 05, 2026, 02:39 AM UTC

    Customers are unable to submit Careconnect eReferrals

  2. resolved Jun 05, 2026, 02:44 AM UTC

    Submissions are back online. HealthAlliance confirmed Issue at their end.

Read the full incident report →

Critical June 4, 2026

Care Connect Submission Failure

Detected by Pingoru
Jun 04, 2026, 11:20 AM UTC
Resolved
Jun 04, 2026, 07:04 PM UTC
Duration
7h 43m
Affected: HealthLink Smart Form - CareConnect eReferralsHealthLink Smart Form - CareConnect eReferrals - Addendum
Timeline · 5 updates
  1. investigating Jun 04, 2026, 11:20 AM UTC

    Customers will experience issues submitting Care Connect Form

  2. investigating Jun 04, 2026, 11:21 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 04, 2026, 11:22 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 04, 2026, 12:05 PM UTC

    The issue has been identified on the Health Alliance end and currently investigating and working towards a resolution.

  5. resolved Jun 04, 2026, 07:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 1, 2026

Healthlink API Directory Outage

Detected by Pingoru
Jun 01, 2026, 10:34 PM UTC
Resolved
Jun 02, 2026, 02:09 AM UTC
Duration
3h 35m
Affected: HealthLink API Directory
Timeline · 3 updates
  1. investigating Jun 01, 2026, 10:34 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 01, 2026, 11:24 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 02, 2026, 02:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 1, 2026

Grampians Health eReferrals Submission Failures

Detected by Pingoru
Jun 01, 2026, 09:16 AM UTC
Resolved
Jun 01, 2026, 12:30 PM UTC
Duration
3h 14m
Affected: HealthLink Smart Form - Grampians Health
Timeline · 2 updates
  1. investigating Jun 01, 2026, 09:16 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 01, 2026, 07:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 27, 2026

Enterprise Messaging and RMSLite Forms Submission Impacted - Across AU

Detected by Pingoru
May 27, 2026, 09:58 PM UTC
Resolved
May 27, 2026, 10:15 PM UTC
Duration
16m
Affected: HealthLink Secure Messaging - NSW HealthHealthLink Secure Messaging - Queensland HealthHealthLink Smart Form - ACT Public Outpatient and CommunityHealthLink Secure Messaging - Deliver HealthHealthLink Smart Form - Banyule Community HealthHealthLink Secure Messaging - Health-DirectHealthLink Secure Messaging - Pathwest PathologyHealthLink Smart Form - DPV Community HealthHealthLink Smart Form - Hearing Australia Medical CertificateHealthLink Smart Form - Northern NSW LHD – eReferralsHealthLink Smart Form - Northern Sydney Local Health District ServicesHealthLink Smart Form - Sydney Local Health District Services
Timeline · 2 updates
  1. investigating May 27, 2026, 09:58 PM UTC

    Customer will be unable to submit forms and send messages.

  2. resolved May 27, 2026, 10:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2026

CareConnect - Radiology Referral Partial Outage

Detected by Pingoru
May 21, 2026, 12:04 AM UTC
Resolved
May 21, 2026, 07:02 AM UTC
Duration
6h 58m
Affected: HealthLink Smart Form - CareConnect eReferrals
Timeline · 4 updates
  1. identified May 21, 2026, 12:04 AM UTC

    This only affects CareConnect - Radiology Referral

  2. identified May 21, 2026, 12:05 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 21, 2026, 07:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2026, 07:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 19, 2026

Northland DHB eReferrals submission failures

Detected by Pingoru
May 19, 2026, 02:30 AM UTC
Resolved
May 19, 2026, 02:32 AM UTC
Duration
2m
Timeline · 2 updates
  1. investigating May 19, 2026, 02:30 AM UTC

    Customers will have issues submitting Northland DHB eReferrals form

  2. resolved May 19, 2026, 02:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 18, 2026

Forms & Messaging Outage - Across NZ & AU

Detected by Pingoru
May 18, 2026, 05:48 AM UTC
Resolved
May 18, 2026, 06:43 AM UTC
Duration
54m
Affected: HealthLink Secure Messaging (NZ)HealthLink Secure Messaging (AU)HealthLink Smart Forms (NZ)HealthLink Smart Forms (AU)HealthLink Secure Messaging - NSW HealthHealthLink Secure Messaging - Queensland HealthHealthLink Secure Messaging - Deliver HealthHealthLink Secure Messaging - Deliver HealthHealthLink Secure Messaging - Awanui LabsHealthLink Secure Messaging - Health-DirectHealthLink Secure Messaging - Pathwest PathologyHealthLink Secure Messaging - AIRHealthLink Secure Messaging - NZCANCERHealthLink Secure Messaging - NSS
Timeline · 5 updates
  1. investigating May 18, 2026, 05:48 AM UTC

    Customer will be unable to send and receive messages and launch or submit forms.

  2. investigating May 18, 2026, 05:49 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 18, 2026, 06:35 AM UTC

    We are continuing to investigate this issue.

  4. monitoring May 18, 2026, 06:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 18, 2026, 06:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 16, 2026

Electronic Special Authority (ESA) Outage

Detected by Pingoru
May 16, 2026, 01:57 AM UTC
Resolved
May 16, 2026, 02:15 AM UTC
Duration
18m
Affected: HealthLink - Electronic Special Authority
Timeline · 2 updates
  1. investigating May 16, 2026, 01:57 AM UTC

    Customers won’t be able to submit Electronic Special Authority.

  2. resolved May 16, 2026, 02:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 7, 2026

CareConnect Submission Failures

Detected by Pingoru
May 07, 2026, 10:39 PM UTC
Resolved
May 07, 2026, 11:10 PM UTC
Duration
31m
Affected: HealthLink Smart Form - CareConnect eReferralsHealthLink Smart Form - CareConnect eReferrals - Addendum
Timeline · 4 updates
  1. investigating May 07, 2026, 10:39 PM UTC

    Customers will have issues submitting CareConnect forms

  2. monitoring May 07, 2026, 11:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 07, 2026, 11:10 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 07, 2026, 11:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 6, 2026

NZ Female Pelvic Mesh Service (Southern hub)

Detected by Pingoru
May 06, 2026, 12:39 AM UTC
Resolved
May 06, 2026, 02:12 AM UTC
Duration
1h 33m
Affected: HealthLink Smart Form - NZ Female Pelvic Mesh Service (Southern hub)
Timeline · 2 updates
  1. investigating May 06, 2026, 12:39 AM UTC

    Customers will not be able to submit the form

  2. resolved May 06, 2026, 02:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 22, 2026

Issues searching Organization in Care Select (New Zealand)

Detected by Pingoru
Apr 22, 2026, 10:45 PM UTC
Resolved
Apr 22, 2026, 11:25 PM UTC
Duration
40m
Affected: HealthLink Smart Form - Caseweaver Search Bar
Timeline · 4 updates
  1. investigating Apr 22, 2026, 10:45 PM UTC

    Issues searching Organization in Care Select (New Zealand)

  2. investigating Apr 22, 2026, 10:46 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 22, 2026, 11:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 22, 2026, 11:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 22, 2026

Customers unable to login Healthlink Portal Australia

Detected by Pingoru
Apr 22, 2026, 04:28 AM UTC
Resolved
Apr 22, 2026, 04:40 AM UTC
Duration
11m
Affected: My HealthLink Portal (AU)
Timeline · 3 updates
  1. investigating Apr 22, 2026, 04:28 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 22, 2026, 04:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2026, 04:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 16, 2026

Care Connect Submission Failures

Detected by Pingoru
Apr 16, 2026, 08:28 PM UTC
Resolved
Apr 16, 2026, 11:04 PM UTC
Duration
2h 35m
Affected: HealthLink Smart Form - CareConnect eReferralsHealthLink Smart Form - CareConnect eReferrals - Addendum
Timeline · 3 updates
  1. investigating Apr 16, 2026, 08:28 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 16, 2026, 09:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 16, 2026, 11:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 31, 2026

Transport for NSW forms submission failure

Detected by Pingoru
Mar 31, 2026, 06:14 AM UTC
Resolved
Mar 31, 2026, 06:33 AM UTC
Duration
19m
Affected: HealthLink Smart Form - Transport for NSW
Timeline · 2 updates
  1. investigating Mar 31, 2026, 06:14 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 31, 2026, 06:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2026

CareConnect Submissions Failure

Detected by Pingoru
Mar 26, 2026, 08:22 PM UTC
Resolved
Mar 26, 2026, 09:19 PM UTC
Duration
56m
Affected: HealthLink Smart Form - CareConnect eReferrals
Timeline · 2 updates
  1. investigating Mar 26, 2026, 08:22 PM UTC

    Customers will have issues submitting CareConnect forms

  2. resolved Mar 26, 2026, 09:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 24, 2026

Issues with New Injury Claim (ACC45) HealthLink smart Form

Detected by Pingoru
Mar 24, 2026, 11:24 PM UTC
Resolved
Mar 24, 2026, 11:46 PM UTC
Duration
21m
Affected: HealthLink Smart Form - New Injury Claim (ACC45)
Timeline · 4 updates
  1. investigating Mar 24, 2026, 11:24 PM UTC

    Users experiencing issues with New Injury Claim (ACC45) HealthLink smart Form

  2. investigating Mar 24, 2026, 11:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 24, 2026, 11:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 24, 2026, 11:46 PM UTC

    This incident has been resolved.

Read the full incident report →