Clanwilliam Health Service incident
Forms & Messaging, HL Portal, RMSLite services Outage - Across NZ & AU
Critical Vendor's status page →
Resolved after 4 hours 42 minutes, affecting HealthLink Secure Messaging (NZ) and HealthLink Secure Messaging (AU) and 1 more, on October 6, 2026.
A fix has been deployed, and we have successfully tested the application. The service is now operating as expected
Affected components
HealthLink Secure Messaging (NZ)HealthLink Secure Messaging (AU)HealthLink Smart Forms Homepage (NZ)HealthLink Smart Forms Homepage (AU)My HealthLink Portal (NZ)HealthLink Smart Forms (NZ)HealthLink Smart Forms (AU)My HealthLink Portal (AU)RMS Lite - Access Community Health ServiceRMS Lite - All Australia Customers
Update timeline
- investigating Oct 06, 2026, 02:34 PM UTC
Customer will be unable to send and receive messages and launch or submit forms. Unable to access HL Portal and RMSLite services across NZ/AU.
- identified Oct 06, 2026, 06:25 PM UTC
We have identified and rectified the issue.
- monitoring Oct 06, 2026, 06:27 PM UTC
A fix has been deployed, and we have successfully tested the application. The service is now operating as expected
- resolved Oct 06, 2026, 07:17 PM UTC
The incident is resolved now.
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