Clanwilliam Health Service incident

NHI Lookup error

Critical Vendor's status page →

Resolved after 48 minutes, affecting HealthLink NHI Lookup and HealthLink Smart Form - NHI Lookup, on July 8, 2026.

monitoring Jul 08, 2026, 11:56 PM UTC

We are monitoring the service

Started
Jul 08, 2026, 11:27 PM UTC
Resolved
Jul 09, 2026, 12:15 AM UTC
Duration
48m
Detected by Pingoru
Jul 08, 2026, 11:27 PM UTC

Affected components

HealthLink NHI LookupHealthLink Smart Form - NHI Lookup

Update timeline

  1. investigating Jul 08, 2026, 11:27 PM UTC

    Customers are unable to access NHI forms

  2. identified Jul 08, 2026, 11:56 PM UTC

    We have identified the issues and implementing a fix

  3. monitoring Jul 08, 2026, 11:56 PM UTC

    We are monitoring the service

  4. resolved Jul 09, 2026, 12:15 AM UTC

    Incident resolved.

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