Clanwilliam Health Service incident

CareConnect Submission Failures

Resolved after 1 hour 14 minutes, affecting HealthLink Smart Form - CareConnect eReferrals and HealthLink Smart Form - CareConnect eReferrals - Addendum, on July 27, 2026.

monitoring Jul 27, 2026, 09:58 PM UTC

We are monitoring for successful submissions.

Started
Jul 27, 2026, 09:12 PM UTC
Resolved
Jul 27, 2026, 10:26 PM UTC
Duration
1h 14m
Detected by Pingoru
Jul 27, 2026, 09:12 PM UTC

Affected components

HealthLink Smart Form - CareConnect eReferralsHealthLink Smart Form - CareConnect eReferrals - Addendum

Update timeline

  1. investigating Jul 27, 2026, 09:12 PM UTC

    Customers experiencing issues while submitting CareConnect eReferralForm

  2. identified Jul 27, 2026, 09:57 PM UTC

    Issues was identified at external system.

  3. monitoring Jul 27, 2026, 09:58 PM UTC

    We are monitoring for successful submissions.

  4. resolved Jul 27, 2026, 10:26 PM UTC

    The issue is resolved now.

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