Cisco Secure Access incident
Cisco Secure Access - Dashboard Issue - China
Resolved after 1 hour 39 minutes, affecting Dashboard, on July 15, 2026.
The issue affecting the Cisco Secure Access Dashboard in the China data centers has been resolved. Services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Affected components
Update timeline
- investigating Jul 15, 2026, 06:27 AM UTC
We are investigating an issue with the Secure Access dashboard affecting customers connecting to the China data centers. Customers may be unable to access dashboard pages, with affected pages displaying the message “An Error Occurred.” Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
- identified Jul 15, 2026, 07:18 AM UTC
We have identified the root cause of the issue affecting customer access to the Cisco Secure Access dashboard in China, and remediation efforts are underway. Our engineering teams are working to restore service, and we will provide another update as soon as additional information becomes available.
- resolved Jul 15, 2026, 08:07 AM UTC
The issue affecting the Cisco Secure Access Dashboard in the China data centers has been resolved. Services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
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