Cisco Secure Access incident
Cisco Secure Access – Zero Trust Access Configuration-Sync and Enrollment Issues – Global
Cisco Secure Access experienced a minor incident on October 18, 2026 affecting Zero Trust Access, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2026, 09:31 AM UTC
We are investigating an issue affecting the enrollment service across multiple Cisco Secure Access data centers. Affected customers may experience delays or failures when completing enrollment. Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
- resolved Oct 18, 2026, 11:19 AM UTC
The issue affecting the Zero Trust Access configuration synchronization and enrollment service across multiple Cisco Secure Access data centers has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.