Cisco Secure Access incident
[Cisco Secure Access] – Secure Web Gateway Semantic Inspection Issue – Multiple Regions
Cisco Secure Access experienced a minor incident on October 13, 2026 affecting Remote Browser Isolation and Remote Browser Isolation and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2026, 01:03 PM UTC
We are investigating a potential issue with the Secure Web Gateway service affecting customers connecting through multiple data centers across Europe, United Kingdom, Switzerland, Israel, Africa, and India. Customers may find that semantic inspection for web traffic is not working as expected. Other Secure Web Gateway features are not expected to be impacted. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. We sincerely appreciate your patience and understanding. We're Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- resolved Oct 13, 2026, 01:56 PM UTC
The issue affecting semantic inspection for the Secure Web Gateway service across multiple data centers in Europe, the United Kingdom, Switzerland, Israel, Africa, and India has been resolved as of 13:55 UTC. All services are now operating normally, and semantic inspection for web traffic is working as expected. We apologize for any inconvenience caused and thank you for your patience.