Cisco Secure Access incident

Cisco Secure Access – Connectivity Issue – Sydney (Australia)

Cisco Secure Access experienced a minor incident on October 16, 2026 affecting Web Security, lasting 27m. The incident has been resolved; the full update timeline is below.

Started: Oct 16, 2026, 02:27 AM UTC
Resolved: Oct 16, 2026, 02:54 AM UTC
Duration: 27m
Detected by Pingoru: Oct 16, 2026, 02:27 AM UTC

Affected components

Web Security

Update timeline

investigating Oct 16, 2026, 02:27 AM UTC

We are investigating a connectivity issue affecting customers connecting through the Sydney vEDC2 data center in Australia. Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
resolved Oct 16, 2026, 02:54 AM UTC

The connectivity issue affecting customers connecting through the Sydney vEDC2 data center in Australia has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.