Cisco Secure Access incident
Cisco Secure Access - Policy Enforcement Issues - Asia Pacific (Tokyo)
Resolved after 25 minutes, affecting Policy Enforcement, on July 15, 2026.
Between 01:40 and 02:05 UTC, we experienced intermittent policy evaluation failures in Tokyo region, resulting in fail-open conditions. During this period, some security policies may not have been applied for affected users, potentially impacting policy enforcement. Services is now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Affected components
Update timeline
- resolved Jul 15, 2026, 03:22 AM UTC
Between 01:40 and 02:05 UTC, we experienced intermittent policy evaluation failures in Tokyo region, resulting in fail-open conditions. During this period, some security policies may not have been applied for affected users, potentially impacting policy enforcement. Services is now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
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