Cisco Meraki Outage History
Cisco Meraki is up right nowPingoru has recorded 51 incidents for Cisco Meraki: 10 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 3 of 720 (0%) |
| May 2026 | 2 | 7 of 744 (1%) |
| June 2026 | 2 | 4 of 720 (1%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 3 of 547 (1%) |
Incidents, newest first
Major October 14, 2026 Cloud Communication Interruption 3h 11m Dashboard, End User Device Connectivity
Started Oct 14, 2026, 01:58 PM UTC· resolved Oct 14, 2026, 05:10 PM UTC
- investigating Oct 14, 2026, 01:58 PM UTC
We are investigating an issue with the Device to Cloud Communication that is impacting some users. Next update as soon as more information becomes available.
- identified Oct 14, 2026, 02:15 PM UTC
We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.
- monitoring Oct 14, 2026, 04:26 PM UTC
We have deployed a fix and regular service is now restored. We will continue to monitor the situation. Please reach out to Meraki Support if you a re still experiencing a service interruption.
- resolved Oct 14, 2026, 05:10 PM UTC
This incident is now resolved. We are sorry for any interruption to your service.
Critical August 5, 2026 Dashboard pages not loading 2h 4m Dashboard, Dashboard, Dashboard, Dashboard and 2 more
Started Aug 05, 2026, 11:44 PM UTC· resolved Aug 06, 2026, 01:48 AM UTC
- investigating Aug 05, 2026, 11:44 PM UTC
We are aware of an issue affecting Dashboard that may be causing pages not to load for some customers. At this time, device connectivity and user data remain unaffected. Our team is actively investigating the issue and working toward a resolution. We will provide another update as soon as we have more information.
- monitoring Aug 05, 2026, 11:58 PM UTC
Our teams have identified the root cause and applied a mitigation. We are seeing improved behavior and are monitoring all systems to ensure they are operating as expected.
- monitoring Aug 06, 2026, 12:24 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 06, 2026, 01:48 AM UTC
This incident has been resolved.
Minor July 15, 2026 Camera API error 1h 27m API, API, API, API and 4 more
Started Jul 15, 2026, 05:43 PM UTC· resolved Jul 15, 2026, 07:11 PM UTC
- identified Jul 15, 2026, 05:43 PM UTC
We are aware that some customers may be receiving failed responses from the generateSnapshot Camera API endpoint (receive an internal auth error). Our teams are actively investigating and have identified the issue.
- resolved Jul 15, 2026, 07:11 PM UTC
Our teams have successfully mitigated the issue that was affecting customers. It has been confirmed that the the generateSnapshot Camera API endpoint is responding as expected. If you continue to have issues, please contact Customer Support.
Critical June 23, 2026 API Outage 54m API, API, API, API and 2 more
Started Jun 23, 2026, 11:44 PM UTC· resolved Jun 24, 2026, 12:39 AM UTC
- investigating Jun 23, 2026, 11:44 PM UTC
We are aware that API requests are failing for many customers. Our teams are investigating the issue now, and we'll provide an update as soon as we know more.
- monitoring Jun 24, 2026, 12:24 AM UTC
The issue was determined to be a routine infrastructure version upgrade that had an unexpected side-effect. Teams are in the process of rolling back the infrastructure to the last known-good version. We continue to monitor systems to confirm API calls are being responded to as expected.
- resolved Jun 24, 2026, 12:39 AM UTC
The issue with API responses has been Resolved. If you continue to see issues with failed API calls, please reach out to Customer Support.
Minor June 12, 2026 Dashboard Display Issue 2h 41m Dashboard, Dashboard, Dashboard, Dashboard and 1 more
Started Jun 12, 2026, 03:20 AM UTC· resolved Jun 12, 2026, 06:01 AM UTC
- investigating Jun 12, 2026, 03:20 AM UTC
We are aware of an issue affecting Dashboard that may be causing some pages to display incorrectly for some customers. Our team is actively investigating the issue and working toward a resolution. We will provide another update as soon as we have more information.
- monitoring Jun 12, 2026, 04:03 AM UTC
Our teams have identified the root cause and applied a mitigation. We are seeing improved behavior and are monitoring all systems to ensure they are operating as expected.
- resolved Jun 12, 2026, 06:01 AM UTC
This incident has been resolved.
Minor May 21, 2026 Dashboard Saving Issues 2h 27m Dashboard, Dashboard, Dashboard, Dashboard and 42 more
Started May 21, 2026, 11:42 AM UTC· resolved May 21, 2026, 02:10 PM UTC
- identified May 21, 2026, 11:42 AM UTC
We have identified an issue currently whereby some customers are unable to make changes in the Cisco Meraki dashboard. Our teams are currently actively working to resolve this issue. As a workaround to avoid this issue please review addresses populated on devices in your dashboard based on the invalid characters shown in the error message received when attempting to save.
- monitoring May 21, 2026, 01:43 PM UTC
Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems.
- resolved May 21, 2026, 02:10 PM UTC
This incident has been resolved.
Minor May 1, 2026 Dashboard issues with Live Data 4h 58m Dashboard, Dashboard, Dashboard, Dashboard and 2 more
Started May 01, 2026, 06:15 PM UTC· resolved May 01, 2026, 11:14 PM UTC
- investigating May 01, 2026, 06:15 PM UTC
We are aware of an issue with Dashboard where some customers may be having issues using the Live Tools and/or viewing live data regarding their network devices. We are actively triaging the issue, and will post an update when we know more.
- monitoring May 01, 2026, 06:34 PM UTC
Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems.
- resolved May 01, 2026, 11:14 PM UTC
Our teams have confirmed that the prior issues regarding Live Tools and/or viewing live data for network devices have been resolved. All systems are now operating normally. If you continue to see issues, please contact Meraki Customer Support.
Minor April 28, 2026 Dashboard issues with Live data 3h 8m Dashboard, Dashboard, Dashboard, Dashboard and 2 more
Started Apr 28, 2026, 04:10 PM UTC· resolved Apr 28, 2026, 07:19 PM UTC
- investigating Apr 28, 2026, 04:10 PM UTC
We are aware of an issue with Dashboard where some customers may be having issues using the Live Tools and/or viewing live data regarding their network devices. We are actively triaging the issue, and will post an update when we know more.
- monitoring Apr 28, 2026, 05:41 PM UTC
Our teams have identified a root cause, and applied a mitigation. We are seeing improved behavior, and are monitoring for correct expected behavior across all systems
- resolved Apr 28, 2026, 07:19 PM UTC
Our teams have confirmed that the prior issues regarding Live Tools and/or viewing live data for network devices have been resolved. All systems are now operating normally. If you continue to see issues, please contact Meraki Customer Support.
Notice April 14, 2026 Meraki Support Email Issues 17m
Started Apr 14, 2026, 07:11 PM UTC· resolved Apr 14, 2026, 07:28 PM UTC
- investigating Apr 14, 2026, 07:11 PM UTC
We are aware of an issue where emails sent to Meraki support are bouncing. If you need to contact Meraki support, please call in to any of our hotlines or provide case updates through the Support Center of the Meraki Dashboard For information on our different regional hotlines, please visit meraki.cisco.com/meraki-support/overview/
- monitoring Apr 14, 2026, 07:22 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Apr 14, 2026, 07:28 PM UTC
This incident has been resolved.
Minor December 15, 2025 Cloud connectivity 3h 5m
Started Dec 15, 2025, 06:09 PM UTC· resolved Dec 15, 2025, 09:15 PM UTC
- identified Dec 15, 2025, 06:09 PM UTC
We are aware that some customers are having issues with Meraki cloud authentication, device to cloud connectivity and similar cloud services which rely on live network telemetry. Our engineers are actively working on remediating these issues.
- monitoring Dec 15, 2025, 07:24 PM UTC
A mitigation is in place that has restored normal functionality. Our engineering teams continue to monitor this solution to confirm correct behavior.
- resolved Dec 15, 2025, 09:15 PM UTC
This incident is now resolved. All systems should be operating normally at this time. If you continue to experience issues, please feel free to contact Customer Support.
Notice October 20, 2025 Meraki Support Phone Outage 9h 59m
Started Oct 20, 2025, 03:08 PM UTC· resolved Oct 21, 2025, 01:07 AM UTC
- investigating Oct 20, 2025, 03:08 PM UTC
We are currently experiencing issues connecting to the Support team via phones. Our team is actively working on this. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage".
- monitoring Oct 20, 2025, 04:45 PM UTC
We are actively monitoring the situation related to issues connecting to the Support team via phone. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage. We appreciate your patience and understanding as we work to restore full service.
- monitoring Oct 20, 2025, 09:38 PM UTC
We are continuing to monitor the situation related to issues connecting to the Support team via phone, with indications that the service is recovering. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage. We appreciate your patience and understanding as we work to restore full service.
- resolved Oct 21, 2025, 01:07 AM UTC
The issues connecting to the Support team via phone are now resolved. Thank you for your patience.
Major October 8, 2025 MX DDNS issues 1h 19m
Started Oct 08, 2025, 06:57 PM UTC· resolved Oct 08, 2025, 08:17 PM UTC
- monitoring Oct 08, 2025, 06:57 PM UTC
We are aware that some customers using MX (firewall) devices may be experiencing issues with DDNS. We have pinpointed the source of the issue, and are in the process of rolling out a mitigation.
- resolved Oct 08, 2025, 08:17 PM UTC
The mitigation for the earlier MX (firewall) DDNS issues has been fully propagated and verified. Normal DDNS functionality has been restored to all MX (firewall) devices. If you continue to have issues, please contact Meraki Customer Support.
Notice October 1, 2025 Load Times and Timeouts on Subscription Organization Dashboards 1h 48m
Started Oct 01, 2025, 08:52 PM UTC· resolved Oct 01, 2025, 10:41 PM UTC
- investigating Oct 01, 2025, 08:52 PM UTC
We are currently investigating an issue causing slower load times and intermittent timeout errors when accessing dashboard pages for organizations with subscription-based licensing. Affected users may encounter delays or receive timeout messages when loading these pages. Organizations using other licensing models are not impacted. We are actively working to resolve the issue and will provide updates as more information becomes available.
- monitoring Oct 01, 2025, 09:41 PM UTC
The underlying cause of increased load times and intermittent timeouts for dashboard pages in subscription-based organizations has been identified. We have implemented changes to improve system performance, and impacted users should now see normal load times. We are closely monitoring the system to ensure stability. Further updates will be provided as we work toward a permanent resolution.
- resolved Oct 01, 2025, 10:41 PM UTC
The recent issue causing slow load times and intermittent timeouts for dashboard pages in subscription-based organizations has been resolved. System performance has returned to normal, and all affected services are operating as expected. If you continue to experience any issues, please contact our support team for further assistance.
Major July 15, 2025 Campus Gateway and cloud-managed Catalyst connectivity 1h 23m
Started Jul 15, 2025, 04:47 PM UTC· resolved Jul 15, 2025, 06:11 PM UTC
- identified Jul 15, 2025, 04:47 PM UTC
Due to unforeseen congestion in communications proxies that serve the Campus Gateway and subset of Catalyst switches running in IOS-native mode, we are seeing a degradation in cloud connectivity. For Campus Gateway, connected Access Points previously configured and operating are unaffected. For some customers, this has resulted in issues connecting to their Campus Gateways or Catalyst switches to monitor or manage devices. Our engineers are aware of the problem, and are actively working towards a solution.
- resolved Jul 15, 2025, 06:11 PM UTC
Our engineering teams have implemented changes to mitigate the impact of the previously-reported communications issues. Our teams consider this issue resolved at this time. If you continue to have issues, please reach out to Meraki Customer Support.
Major April 21, 2025 Device-to-Cloud Connectivity Issues 3h 45m
Started Apr 21, 2025, 11:29 PM UTC· resolved Apr 22, 2025, 03:15 AM UTC
- investigating Apr 21, 2025, 11:29 PM UTC
We are aware that a subset of newly added devices are having issues connecting to the Cisco Meraki Dashboard. Devices already online and connected should not be experiencing any impact. Our teams are actively investigating the issue.
- identified Apr 22, 2025, 01:27 AM UTC
We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.
- monitoring Apr 22, 2025, 02:11 AM UTC
Our teams have deployed a fix and all services should be restored now. We are continuing to monitor the situation.
- resolved Apr 22, 2025, 03:15 AM UTC
This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Cisco Meraki Support.
Minor April 17, 2025 EMEA Cloud Monitored Catalyst Switches appearing offline in the Dashboard 7h 19m
Started Apr 17, 2025, 09:30 AM UTC· resolved Apr 17, 2025, 04:50 PM UTC
- investigating Apr 17, 2025, 09:30 AM UTC
We are aware that some customers in EMEA are experiencing Cloud Monitored Catalyst Switches appearing offline in the Dashboard and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.
- investigating Apr 17, 2025, 12:50 PM UTC
We are continuing to investigate this issue. We will provide the next update as soon as more information becomes available.
- identified Apr 17, 2025, 01:08 PM UTC
We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.
- monitoring Apr 17, 2025, 04:24 PM UTC
Our teams have deployed a fix and regular service is now restored. We are continuing to monitor the situation.
- resolved Apr 17, 2025, 04:50 PM UTC
This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.
Major April 16, 2025 MX Unexpectedly Rebooting 5h 49m
Started Apr 16, 2025, 11:27 AM UTC· resolved Apr 16, 2025, 05:16 PM UTC
- investigating Apr 16, 2025, 11:27 AM UTC
We are aware that some customers are experiencing Meraki MX reboots, and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.
- identified Apr 16, 2025, 12:45 PM UTC
We have identified that a subset of devices running IPS/IDS are experiencing unexpected reboots. We are working on a remediation plan to restore device stability.
- identified Apr 16, 2025, 01:54 PM UTC
A mitigation is being deployed to our systems and we are continuing to monitor the results. Your MX device may experience a further onetime reboot now during this remediation.
- monitoring Apr 16, 2025, 02:44 PM UTC
We have deployed a fix and services are restored. We will continue to monitor the situation. Please reach out to Meraki Support if you continue to experience unexpected MX reboots.
- resolved Apr 16, 2025, 05:16 PM UTC
This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.
Minor April 1, 2025 Issues with the Client Details Page 17h 11m
Started Apr 01, 2025, 03:12 AM UTC· resolved Apr 01, 2025, 08:24 PM UTC
- investigating Apr 01, 2025, 03:12 AM UTC
We are investigating an issue with the Client Details Page that is impacting some users. Switching to the old version of the page should allow the page to load and can be used as a workaround in the meantime.
- identified Apr 01, 2025, 03:20 AM UTC
We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses. Please continue using the old version of the page as a workaround in the meantime.
- identified Apr 01, 2025, 07:58 AM UTC
We have identified the cause of the issue, and our teams are actively working on putting mitigation in place. Please continue using the old version of the page as a workaround in the meantime.
- identified Apr 01, 2025, 11:54 AM UTC
We have identified a fix for this issue. It is currently going through vigorous testing before being deployed to our systems. Please continue using the old version of the page as a workaround in the meantime.
- monitoring Apr 01, 2025, 12:19 PM UTC
Our teams are in the process of rolling out a mitigation to the Meraki Cloud. Some customers may have already regained access to the Clients Details page. These efforts are active, and ongoing.
- investigating Apr 01, 2025, 01:25 PM UTC
We are investigating further performance issues with the Client Details Page since a fix was deployed that is impacting some users. Switching to the old version of the page should avoid these issues and can be used as a workaround in the meantime.
- identified Apr 01, 2025, 02:18 PM UTC
We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses. Please continue using the old version of the page as a workaround in the meantime.
- monitoring Apr 01, 2025, 04:34 PM UTC
Our teams are in the process of rolling out a mitigation to the Meraki Cloud. These efforts are active and ongoing.
- resolved Apr 01, 2025, 08:24 PM UTC
This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.
Notice January 3, 2025 Dashboard Outage 22m
Started Jan 03, 2025, 10:30 PM UTC· resolved Jan 03, 2025, 10:52 PM UTC
- investigating Jan 03, 2025, 10:30 PM UTC
We are investigating an issue with the Meraki Dashboard that is impacting some users. Next update as soon as more information becomes available.
- identified Jan 03, 2025, 10:36 PM UTC
We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.
- monitoring Jan 03, 2025, 10:40 PM UTC
We have deployed a fix and regular service is now restored. We will continue to monitor the situation. Please reach out to Meraki Support if you are still experiencing a service interruption.
- resolved Jan 03, 2025, 10:52 PM UTC
This incident is now resolved. We are sorry for any interruption to your service.
Notice November 19, 2024 Issues Creating MV Video Exports 4h 5m
Started Nov 19, 2024, 10:50 AM UTC· resolved Nov 19, 2024, 02:55 PM UTC
- investigating Nov 19, 2024, 10:50 AM UTC
We are aware that creating video exports for MV camera deployments is currently failing for some customers. Our teams are actively investigating the issue.
- identified Nov 19, 2024, 11:46 AM UTC
We have identified the cause of the issue, and our teams are actively working on putting mitigation in place.
- monitoring Nov 19, 2024, 01:49 PM UTC
A mitigation has been deployed to our systems and we are continuing to monitor the results.
- resolved Nov 19, 2024, 02:55 PM UTC
This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.
Major November 15, 2024 Dashboard access issues. 7h 37m
Started Nov 15, 2024, 07:13 AM UTC· resolved Nov 15, 2024, 02:50 PM UTC
- investigating Nov 15, 2024, 07:13 AM UTC
We are aware that some customers are having difficulty either logging into or accessing pages on Cisco Meraki Dashboard. Our teams are actively working on remediating this issue.
- investigating Nov 15, 2024, 07:14 AM UTC
We are continuing to investigate this issue.
- identified Nov 15, 2024, 08:17 AM UTC
We have identified the cause of the issue, and our teams are actively working on putting mitigation in place.
- identified Nov 15, 2024, 08:19 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 15, 2024, 10:28 AM UTC
A mitigation has been deployed to our systems and we are continuing to monitor the results.
- monitoring Nov 15, 2024, 12:45 PM UTC
We are continuing to monitor our systems for correct behaviour.
- resolved Nov 15, 2024, 02:50 PM UTC
This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.
Notice November 8, 2024 China Device-to-Cloud Connectivity Issues 2h 32m
Started Nov 08, 2024, 05:04 AM UTC· resolved Nov 08, 2024, 07:36 AM UTC
- investigating Nov 08, 2024, 05:04 AM UTC
We are aware that a subset of devices are having issues connecting to the Cisco Meraki Dashboard in China (dashboard.meraki.cn). Devices currently showing offline should still be able to operate and pass client traffic using its last known configuration. Our teams are actively investigating the issue.
- identified Nov 08, 2024, 05:16 AM UTC
We have identified the cause of the issue, and our teams are actively working on putting mitigation in place.
- monitoring Nov 08, 2024, 05:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 08, 2024, 07:36 AM UTC
This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.
Minor October 28, 2024 Client Details Page 1h 47m
Started Oct 28, 2024, 05:46 PM UTC· resolved Oct 28, 2024, 07:33 PM UTC
- identified Oct 28, 2024, 05:46 PM UTC
We understand that many customers cannot access the Client Details page in Meraki Dashboard. Our teams are aware of the issue, and are actively working to mitigate it.
- monitoring Oct 28, 2024, 06:39 PM UTC
Our teams are in the process of rolling out a mitigation to the Meraki Cloud. Some customers may have already regained access to the Clients Details page. These efforts are active, and ongoing.
- resolved Oct 28, 2024, 07:33 PM UTC
This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.