Cisco Meraki incident
EMEA Cloud Monitored Catalyst Switches appearing offline in the Dashboard
Resolved after 7 hours 19 minutes, on April 17, 2025.
This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.
Update timeline
- investigating Apr 17, 2025, 09:30 AM UTC
We are aware that some customers in EMEA are experiencing Cloud Monitored Catalyst Switches appearing offline in the Dashboard and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.
- investigating Apr 17, 2025, 12:50 PM UTC
We are continuing to investigate this issue. We will provide the next update as soon as more information becomes available.
- identified Apr 17, 2025, 01:08 PM UTC
We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.
- monitoring Apr 17, 2025, 04:24 PM UTC
Our teams have deployed a fix and regular service is now restored. We are continuing to monitor the situation.
- resolved Apr 17, 2025, 04:50 PM UTC
This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.
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