Resolved after 1 hour 27 minutes, affecting API and API and 1 more, on July 15, 2026.
Our teams have successfully mitigated the issue that was affecting customers. It has been confirmed that the the generateSnapshot Camera API endpoint is responding as expected. If you continue to have issues, please contact Customer Support.
Affected components
Update timeline
- identified Jul 15, 2026, 05:43 PM UTC
We are aware that some customers may be receiving failed responses from the generateSnapshot Camera API endpoint (receive an internal auth error). Our teams are actively investigating and have identified the issue.
- resolved Jul 15, 2026, 07:11 PM UTC
Our teams have successfully mitigated the issue that was affecting customers. It has been confirmed that the the generateSnapshot Camera API endpoint is responding as expected. If you continue to have issues, please contact Customer Support.
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