Resolved after 2 hours 32 minutes, on November 8, 2024.
This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.
Update timeline
- investigating Nov 08, 2024, 05:04 AM UTC
We are aware that a subset of devices are having issues connecting to the Cisco Meraki Dashboard in China (dashboard.meraki.cn). Devices currently showing offline should still be able to operate and pass client traffic using its last known configuration. Our teams are actively investigating the issue.
- identified Nov 08, 2024, 05:16 AM UTC
We have identified the cause of the issue, and our teams are actively working on putting mitigation in place.
- monitoring Nov 08, 2024, 05:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 08, 2024, 07:36 AM UTC
This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.
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