Cisco Meraki incident

Issues Creating MV Video Exports

Resolved after 4 hours 5 minutes, on November 19, 2024.

resolved Nov 19, 2024, 02:55 PM UTC

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

Started
Nov 19, 2024, 10:50 AM UTC
Resolved
Nov 19, 2024, 02:55 PM UTC
Duration
4h 5m
Detected by Pingoru
Nov 19, 2024, 10:50 AM UTC

Update timeline

  1. investigating Nov 19, 2024, 10:50 AM UTC

    We are aware that creating video exports for MV camera deployments is currently failing for some customers. Our teams are actively investigating the issue.

  2. identified Nov 19, 2024, 11:46 AM UTC

    We have identified the cause of the issue, and our teams are actively working on putting mitigation in place.

  3. monitoring Nov 19, 2024, 01:49 PM UTC

    A mitigation has been deployed to our systems and we are continuing to monitor the results.

  4. resolved Nov 19, 2024, 02:55 PM UTC

    This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

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