Ciptex incident
Twilio - Voice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in the United Kingdom of Great Britain and Northern Ireland
Ongoing since 04:35 PM UTC, affecting Twilio Voice, Europe.
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom of Great Britain and Northern Ireland. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Affected components
Update timeline
- investigating Nov 09, 2026, 04:35 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Nov 09, 2026, 04:38 PM UTC
Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom of Great Britain and Northern Ireland. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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