Resolved after 48 minutes, affecting Race ESign, on November 4, 2026.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Affected components
Update timeline
- investigating Nov 04, 2026, 04:27 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Nov 04, 2026, 04:29 PM UTC
We are continuing to investigate this issue.
- investigating Nov 04, 2026, 04:30 PM UTC
Since 6:11 UTC we have been experiencing an incident affecting RACE eSign. Our teams are actively investigating the issue, and we will share an update as soon as we have more information, and no later than 30 minutes from now.
- monitoring Nov 04, 2026, 04:53 PM UTC
Since 16:30 UTC, we have observed a stabilization of RACE eSign. Our teams are continuing their analysis and are performing a full verification of our infrastructure and application services to confirm the service is fully restored.
- resolved Nov 04, 2026, 05:16 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
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