Cin7 incident

Cin7 Core: System Slowness

Major

Ongoing since 02:52 AM UTC, affecting Cin7 Core (Core: Cloud (dearsystems.com)) and Cin7 Core (Core: B2B Portal) and 1 more.

monitoring Nov 09, 2026, 04:23 AM UTC

System performance has improved. We are continuing to monitor the situation closely.

Started: Nov 09, 2026, 02:52 AM UTC
Resolved: Ongoing
Duration: ● 2h 52m
Detected by Pingoru: Nov 09, 2026, 02:52 AM UTC

Affected components

Cin7 Core (Core: Cloud (dearsystems.com))Cin7 Core (Core: B2B Portal)Cin7 Core (Core: Warehouse Management (WMS))Cin7 Core (Core: Point of Sale (POS))Cin7 Core (Core: Manufacturing (MES))Cin7 Core (Core: API)Cin7 Core (Core: 3rd Party Integrations)Cin7 Core (Core: Help Center)Cin7 Core (Core: 2FA)

Update timeline

investigating Nov 09, 2026, 02:52 AM UTC

We have identified an issue causing system slowness, and is actively being investigated on.
identified Nov 09, 2026, 04:07 AM UTC

We are continuing to work on a fix for this incident.
monitoring Nov 09, 2026, 04:23 AM UTC

System performance has improved. We are continuing to monitor the situation closely.

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