Chime had 14 outages in the last 2 years totaling 142h 22m of downtime — averaging 0.6 incidents per month.
There were 14 Chime outages since January 27, 2025 totaling 142h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some members may be experiencing issues reaching Member Services by phone. We’re working to resolve this as quickly as possible. Thank you for your patience.
We are continuing to investigate this issue.
This incident has been resolved.
We’re dealing with some unexpected issues with our mobile app. We’re working hard to bring everything back online as soon as possible. Card purchases and ATM transactions are working as intended.
This incident has been resolved.
We’re checking on an issue impacting new account signups. We’ll get it resolved as soon as possible – please try again soon.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently investigating a service disruption across our platform. We’re working hard to resolve this issue as soon as possible. Card purchases and ATM transactions are working normally. The money in your account and your personal information are secure.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
⚠️ Card controls temporarily unavailable Locking and unlocking your card in the app is currently unavailable for some members. We’re working to resolve this as quickly as possible.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Some members may be experiencing issues with Pay Anyone transfers. We’re working hard to bring this service back online as soon as possible.
This incident has been resolved.
Some members may be unable to generate cash deposit barcodes in the Chime app. We’ve identified the issue and our teams are actively working to resolve it as quickly as possible. We anticipate barcode generation will be available again by the end of this week. In the meantime, members can still add cash using their physical Chime card at participating retailers. Thank you for your patience.
We are continuing to investigate this issue.
Some members may be unable to generate cash deposit barcodes in the Chime app. We’ve identified the issue and our teams are actively implementing a fix. We expect barcode generation to be available again by the end of this week. In the meantime, members can continue to add cash using their physical Chime card at participating retailers. Thank you for your patience.
This incident has been resolved.
We’re dealing with some unexpected issues with our mobile app & website. We’re working hard to bring everything back online as soon as possible. Card purchases and ATM transactions are working as intended. The money in your account and your personal information are secure.
This incident has been resolved.
We’re dealing with some unexpected issues that may be impacting some members’ ability to log in to the Chime app. We’re working hard to resolve this issue as soon as possible.
This incident has been resolved.
We’re currently investigating a third-party issue causing a service degradation across our platform. We’re working hard to resolve this issue as soon as possible.
We are continuing to work on a fix for this issue.
Barcode generation for deposits is down for maintenance and will be back online soon. In the meantime, you can swipe your card to deposit money.
This incident has been resolved.
A third-party service provider is experiencing an issue that is impacting our services. We are working closely with them to bring everything back online as soon as possible.
We are continuing to investigate this issue.
This incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
This incident has been resolved.
Some members may be experiencing issues accessing Chime phone support, and wait times are higher than normal. We apologize for this inconvenience and thank you for your patience as we work to resolve this issue.
This incident has been resolved.
Mobile test
This incident has been resolved.
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
As you continue to work through the incident, update your customers frequently.
Let your users know once a fix is in place, and keep communication clear and precise.
Empathize with those affected and let them know everything is operating as normal.