Chime incident

Member Support phone issues

Major Resolved View vendor source →

Chime experienced a major incident on August 12, 2026 affecting Phone Support, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 10:14 AM UTC
Resolved
Aug 12, 2026, 12:37 PM UTC
Duration
2h 23m
Detected by Pingoru
Aug 12, 2026, 10:14 AM UTC

Affected components

Phone Support

Update timeline

  1. investigating Aug 12, 2026, 10:14 AM UTC

    Some members may be experiencing issues reaching Member Services by phone. We’re working to resolve this as quickly as possible. Thank you for your patience.

  2. investigating Aug 12, 2026, 10:14 AM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 12, 2026, 12:37 PM UTC

    This incident has been resolved.