Chime incident

Third Party Outage

Major Resolved View vendor source →

Chime experienced a major incident on October 20, 2025 affecting Card Purchases and In-App Support and 1 more component, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:28 AM UTC
Resolved
Oct 20, 2025, 12:28 PM UTC
Duration
5h
Detected by Pingoru
Oct 20, 2025, 07:28 AM UTC

Affected components

Card PurchasesIn-App SupportLive Chat SupportCash DepositsPhone SupportSpotMePay AnyoneMobile Check DepositMyPayACH Transfers

Update timeline

  1. investigating Oct 20, 2025, 07:28 AM UTC

    A third-party service provider is experiencing an issue that is impacting our services. We are working closely with them to bring everything back online as soon as possible.

  2. investigating Oct 20, 2025, 07:33 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 20, 2025, 10:51 AM UTC

    This incident has been resolved.

  4. monitoring Oct 20, 2025, 10:55 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Oct 20, 2025, 10:58 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 20, 2025, 12:28 PM UTC

    This incident has been resolved.