Chime incident

Third-Party Outage

Major Resolved View vendor source →

Chime experienced a major incident on October 20, 2025 affecting In-App Support and Direct Deposit and 1 more component, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:57 PM UTC
Resolved
Oct 20, 2025, 09:29 PM UTC
Duration
4h 32m
Detected by Pingoru
Oct 20, 2025, 04:57 PM UTC

Affected components

In-App SupportDirect DepositLive Chat SupportCash DepositsPhone SupportPay AnyoneMyPayACH TransfersView BalancesEnable/Disable Card Transactions

Update timeline

  1. identified Oct 20, 2025, 04:57 PM UTC

    We’re currently investigating a third-party issue causing a service degradation across our platform. We’re working hard to resolve this issue as soon as possible.

  2. identified Oct 20, 2025, 05:28 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 20, 2025, 08:41 PM UTC

    Barcode generation for deposits is down for maintenance and will be back online soon. In the meantime, you can swipe your card to deposit money.

  4. resolved Oct 20, 2025, 09:29 PM UTC

    This incident has been resolved.