Resolved after 1 hour 55 minutes, affecting Contacting us, on November 1, 2026.
We have a problem with some of our systems at the moment. It means that when you contact us at the moment, you might have difficulty getting through. If that happens, please try again later. Some of our team are also not able to respond to messages, so you might wait longer for a response. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
Affected components
Update timeline
- investigating Nov 01, 2026, 02:44 AM UTC
We have a problem with some of our systems at the moment. It means that when you contact us at the moment, you might have difficulty getting through. If that happens, please try again later. Some of our team are also not able to respond to messages, so you might wait longer for a response. We know you count on your bank for the important things in life. We are working as fast as we can to fix the problem and will update you as soon as we know more. We're sorry for any problems this causes you.
- resolved Nov 01, 2026, 04:40 AM UTC
This incident has been resolved.
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