Central 1 incident
INC231655 - outbound FX wire incorrect rate applied
Ongoing since 08:36 PM UTC, affecting Payment Services and Treasury Services.
Central 1 is aware of an issue affecting outgoing Foreign Exchange wires, where transactions are being processed to the current account using the member rate instead of the client rate. Central 1’s technical team is actively investigating the issue. We will provide the next update on this incident by November 12 at 9:00 a.m. PT (12:00 p.m. ET), or sooner if the issue is resolved. Central 1 – [email protected] - 1.888.889.7878, press 1
Affected components
Update timeline
- investigating Nov 10, 2026, 08:36 PM UTC
Central 1 is aware of an issue affecting outgoing Foreign Exchange wires, where transactions are being processed to the current account using the member rate instead of the client rate. Central 1’s technical team is actively investigating the issue. We will provide the next update on this incident by November 12 at 9:00 a.m. PT (12:00 p.m. ET), or sooner if the issue is resolved. Central 1 – [email protected] - 1.888.889.7878, press 1
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