Central 1 incident
INC231044 -- Two-Step Verification (2SV) SMS Delivery Issues
Ongoing since 01:02 PM UTC, affecting Digital Banking Services.
We are investigating an issue affecting Two-Step Verification (2SV) code delivery via SMS text message. Some members may receive the error message: "Could not send verification code to phone. Try again." At this time, delivery of verification codes via email is functioning normally and can be used as an alternative authentication method; Our teams are actively investigating the issue and are also working with our SMS delivery provider to determine the root cause. This is being treated as high priority and further updates will be provided as more information becomes available [email protected] 1.888.889.7878 (option 2)
Affected components
Update timeline
- investigating Nov 03, 2026, 01:02 PM UTC
We are investigating an issue affecting Two-Step Verification (2SV) code delivery via SMS text message. Some members may receive the error message: "Could not send verification code to phone. Try again." At this time, delivery of verification codes via email is functioning normally and can be used as an alternative authentication method; Our teams are actively investigating the issue and are also working with our SMS delivery provider to determine the root cause. This is being treated as high priority and further updates will be provided as more information becomes available [email protected] 1.888.889.7878 (option 2)
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