Cato Networks incident

Microsoft Copilot May Be Affected by AIProxy Issues

Ongoing since 12:48 PM UTC, affecting North America (Ashburn_DC2, VA) and North America (Austin, TX) and 1 more.

monitoring Nov 10, 2026, 09:55 AM UTC

We implemented the fix, and are monitoring the situation to make sure that it is 100% resolved. Updates will be forthcoming. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10344]

Started: Nov 08, 2026, 12:48 PM UTC
Resolved: Ongoing
Duration: ● 2d
Detected by Pingoru: Nov 08, 2026, 12:48 PM UTC

Affected components

North America (Ashburn_DC2, VA)North America (Austin, TX)North America (Honolulu, HI)North America (Kansas City, MO)North America (Phoenix, AZ)North America (Salt Lake City, UT)North America (Vancouver, Canada)North America (Ashburn, VA)North America (Atlanta, GA)North America (Boston, MA)

Update timeline

identified Nov 08, 2026, 12:48 PM UTC

We have identified an issue with AIProxy that is preventing Microsoft Copilot from working as expected. There is no impact to other network services. Our team is working to resolve the issue as quickly as possible. We will provide an update when the issue is resolved or more information becomes available. If you have any questions, please contact our Support team. We appreciate your patience and apologize for the inconvenience. [Ref: INCIDNT-10344]
monitoring Nov 10, 2026, 09:55 AM UTC

We implemented the fix, and are monitoring the situation to make sure that it is 100% resolved. Updates will be forthcoming. We appreciate your patience. Questions? Please contact our Support team. [Ref: INCIDNT-10344]

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