CartonCloud Outage History

There were 3 CartonCloud outages since February 5, 2026 totaling 13h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.cartoncloud.com.au

Critical April 27, 2026

Investigating outage

Detected by Pingoru: Apr 27, 2026, 10:37 PM UTC
Resolved: Apr 28, 2026, 03:28 AM UTC
Duration: 4h 50m

Affected: Web Application Portal / APIs (Asia Pacific)

Timeline · 7 updates

investigating Apr 27, 2026, 10:37 PM UTC

We’re currently investigating an issue affecting access to the CartonCloud app. Some users may be unable to log in or use key features. Our team is working to restore service as quickly as possible. We’ll provide an update shortly.
investigating Apr 27, 2026, 10:42 PM UTC

We’re currently investigating an issue affecting access to the CartonCloud app. Users may be unable to log in or use key features. Our team is working to restore service as quickly as possible. We’ll provide an update as soon as possible through this banner.
investigating Apr 27, 2026, 11:36 PM UTC

We’re continuing to investigate the issue, and remediation efforts are underway. We’ll provide updates through this banner as soon as possible. Users may experience intermittent access to the system, but performance may remain unstable.
investigating Apr 28, 2026, 12:26 AM UTC

We’re continuing to investigate the issue, with no change in status at this time. We’ll provide updates through this banner as soon as more information becomes available. Users may experience intermittent access to the system, but performance remains unstable for now. We apologise for the inconvenience caused.
monitoring Apr 28, 2026, 01:17 AM UTC

We've deployed a mitigation and are closely monitoring. Users can now access the system and perform operations. However, we expect some issues to continue and are monitoring closely. We will continue to provide updates through this banner
monitoring Apr 28, 2026, 02:09 AM UTC

The mitigation has been successful and the system now appears stable. Users are able to access the system and perform operations as normal. Any Self Managed integration executions which failed are currently being replayed by our team. Any other queued integration executions should have been processed as normal during the outage. We are still continuing to monitor closely and will update further if anything changes. We appreciate your patience during this outage.
resolved Apr 28, 2026, 03:28 AM UTC

This incident has been resolved.

Read the full incident report →

Minor March 17, 2026

Issues uploading invoices to MYOB

Detected by Pingoru: Mar 17, 2026, 10:29 PM UTC
Resolved: Mar 18, 2026, 02:46 AM UTC
Duration: 4h 16m

Affected: Other Integration Platforms

Timeline · 4 updates

investigating Mar 17, 2026, 10:29 PM UTC

We’re aware of an issue causing errors when uploading invoices to MYOB. Our team is actively investigating the cause in collaboration with MYOB support. We’ll continue to provide updates here as more information becomes available.
identified Mar 18, 2026, 12:07 AM UTC

We have identified the issue and are working toward a fix. We will provide further updates through this banner.
monitoring Mar 18, 2026, 02:16 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 18, 2026, 02:46 AM UTC

This incident has been resolved.

Read the full incident report →

Minor February 5, 2026

Consignment items not creating on Consignments being generated from Sale Orders

Detected by Pingoru: Feb 05, 2026, 04:38 AM UTC
Resolved: Feb 05, 2026, 09:25 AM UTC
Duration: 4h 47m

Affected: Consignment Processing

Timeline · 5 updates

identified Feb 05, 2026, 04:38 AM UTC

We are aware of an issue affecting some customers where Consignment items are not being created on Consignments which are generated from Sale Orders. We have identified the issue and are working toward a fix.
monitoring Feb 05, 2026, 04:54 AM UTC

A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from the Sale Order > Consignment tab. We apologise for the inconvenience caused.
monitoring Feb 05, 2026, 05:12 AM UTC

A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from the Sale Order > Consignment tab. We apologise for the inconvenience caused.
monitoring Feb 05, 2026, 05:14 AM UTC

A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from within the Sale Order > Consignments tab. We apologise for the inconvenience caused.
resolved Feb 05, 2026, 09:25 AM UTC

This incident has been resolved.

Read the full incident report →

Looking to track CartonCloud downtime and outages?

Pingoru polls CartonCloud's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

Real-time alerts when CartonCloud reports an incident
Email, Slack, Discord, Microsoft Teams, and webhook notifications
Track CartonCloud alongside 5,000+ providers in one dashboard
Component-level filtering
Notification groups + maintenance calendar

Start monitoring CartonCloud for free

5 free monitors · No credit card required