CartonCloud incident

Intermittent FTP Connection Issues - Please Monitor the Import Log for Failed Requests

Resolved after 45 minutes, affecting Web Application Portal / APIs (Asia Pacific) and Web Application Portal / APIs (Americas) and 1 more, on November 3, 2026.

monitoring Nov 03, 2026, 01:26 AM UTC

A fix has been implemented and we are monitoring the results.

Started: Nov 03, 2026, 12:59 AM UTC
Resolved: Nov 03, 2026, 01:45 AM UTC
Duration: 45m
Detected by Pingoru: Nov 03, 2026, 12:59 AM UTC

Affected components

Web Application Portal / APIs (Asia Pacific)Web Application Portal / APIs (Americas)Authentication and User Management

Update timeline

investigating Nov 03, 2026, 12:59 AM UTC

We are currently investigating this issue.
investigating Nov 03, 2026, 01:07 AM UTC

We are continuing to investigate this issue.
monitoring Nov 03, 2026, 01:26 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 03, 2026, 01:45 AM UTC

This incident has been resolved.

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