CartonCloud experienced a major incident on August 24, 2026 affecting Web Application Portal / APIs (Asia Pacific) and Web Application Portal / APIs (Americas), lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application Portal / APIs (Asia Pacific)Web Application Portal / APIs (Americas)
Update timeline
- investigating Aug 24, 2026, 08:55 PM UTC
We're currently investigating an issue with the Consignment page. We'll update this banner once resolved. Thanks for your patience.
- identified Aug 24, 2026, 09:21 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 24, 2026, 09:30 PM UTC
We're currently investigating an issue with accessing Consignment Items. We'll update this banner once resolved. Thanks for your patience.
- monitoring Aug 24, 2026, 09:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2026, 10:57 PM UTC
This incident has been resolved.