CartonCloud Outage History

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CartonCloud had 11 outages in the last 2 years totaling 37h 21m of downtime — averaging 0.5 incidents per month.

There were 11 CartonCloud outages since September 8, 2025 totaling 37h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.cartoncloud.com.au

Major August 24, 2026

Consignment Page Access Issue

Detected by Pingoru
Aug 24, 2026, 08:55 PM UTC
Resolved
Aug 24, 2026, 10:57 PM UTC
Duration
2h 2m
Affected: Web Application Portal / APIs (Asia Pacific)Web Application Portal / APIs (Americas)
Timeline · 5 updates
  1. investigating Aug 24, 2026, 08:55 PM UTC

    We're currently investigating an issue with the Consignment page. We'll update this banner once resolved. Thanks for your patience.

  2. identified Aug 24, 2026, 09:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 24, 2026, 09:30 PM UTC

    We're currently investigating an issue with accessing Consignment Items. We'll update this banner once resolved. Thanks for your patience.

  4. monitoring Aug 24, 2026, 09:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 24, 2026, 10:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 18, 2026

Bad Request Error on Post from CartonCloud to Starshipit API

Detected by Pingoru
Jun 18, 2026, 03:42 AM UTC
Resolved
Jun 18, 2026, 04:59 AM UTC
Duration
1h 16m
Affected: Other Integration Platforms
Timeline · 2 updates
  1. investigating Jun 18, 2026, 03:42 AM UTC

    We are aware of an issue causing Response Bad Request errors when posting from CartonCloud to Starshipit's API. We're investigating and will update further through this banner.

  2. resolved Jun 18, 2026, 04:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 27, 2026

Investigating outage

Detected by Pingoru
Apr 27, 2026, 10:37 PM UTC
Resolved
Apr 28, 2026, 03:28 AM UTC
Duration
4h 50m
Affected: Web Application Portal / APIs (Asia Pacific)
Timeline · 7 updates
  1. investigating Apr 27, 2026, 10:37 PM UTC

    We’re currently investigating an issue affecting access to the CartonCloud app. Some users may be unable to log in or use key features. Our team is working to restore service as quickly as possible. We’ll provide an update shortly.

  2. investigating Apr 27, 2026, 10:42 PM UTC

    We’re currently investigating an issue affecting access to the CartonCloud app. Users may be unable to log in or use key features. Our team is working to restore service as quickly as possible. We’ll provide an update as soon as possible through this banner.

  3. investigating Apr 27, 2026, 11:36 PM UTC

    We’re continuing to investigate the issue, and remediation efforts are underway. We’ll provide updates through this banner as soon as possible. Users may experience intermittent access to the system, but performance may remain unstable.

  4. investigating Apr 28, 2026, 12:26 AM UTC

    We’re continuing to investigate the issue, with no change in status at this time. We’ll provide updates through this banner as soon as more information becomes available. Users may experience intermittent access to the system, but performance remains unstable for now. We apologise for the inconvenience caused.

  5. monitoring Apr 28, 2026, 01:17 AM UTC

    We've deployed a mitigation and are closely monitoring. Users can now access the system and perform operations. However, we expect some issues to continue and are monitoring closely. We will continue to provide updates through this banner

  6. monitoring Apr 28, 2026, 02:09 AM UTC

    The mitigation has been successful and the system now appears stable. Users are able to access the system and perform operations as normal. Any Self Managed integration executions which failed are currently being replayed by our team. Any other queued integration executions should have been processed as normal during the outage. We are still continuing to monitor closely and will update further if anything changes. We appreciate your patience during this outage.

  7. resolved Apr 28, 2026, 03:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026

Issues uploading invoices to MYOB

Detected by Pingoru
Mar 17, 2026, 10:29 PM UTC
Resolved
Mar 18, 2026, 02:46 AM UTC
Duration
4h 16m
Affected: Other Integration Platforms
Timeline · 4 updates
  1. investigating Mar 17, 2026, 10:29 PM UTC

    We’re aware of an issue causing errors when uploading invoices to MYOB. Our team is actively investigating the cause in collaboration with MYOB support. We’ll continue to provide updates here as more information becomes available.

  2. identified Mar 18, 2026, 12:07 AM UTC

    We have identified the issue and are working toward a fix. We will provide further updates through this banner.

  3. monitoring Mar 18, 2026, 02:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 18, 2026, 02:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 5, 2026

Consignment items not creating on Consignments being generated from Sale Orders

Detected by Pingoru
Feb 05, 2026, 04:38 AM UTC
Resolved
Feb 05, 2026, 09:25 AM UTC
Duration
4h 47m
Affected: Consignment Processing
Timeline · 5 updates
  1. identified Feb 05, 2026, 04:38 AM UTC

    We are aware of an issue affecting some customers where Consignment items are not being created on Consignments which are generated from Sale Orders. We have identified the issue and are working toward a fix.

  2. monitoring Feb 05, 2026, 04:54 AM UTC

    A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from the Sale Order > Consignment tab. We apologise for the inconvenience caused.

  3. monitoring Feb 05, 2026, 05:12 AM UTC

    A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from the Sale Order > Consignment tab. We apologise for the inconvenience caused.

  4. monitoring Feb 05, 2026, 05:14 AM UTC

    A fix has been implemented and Consignment items will now be created on Consignments generated from Sale Orders successfully. However, we suggest to check accuracy of Consignment Items on any Consignments created from approximately 2:45pm - 3:50pm AEDT February 5th and update accordingly. Alternatively, you can Delete the Consignment which has not generated items and re-generate it from within the Sale Order > Consignments tab. We apologise for the inconvenience caused.

  5. resolved Feb 05, 2026, 09:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Issues with direct printing via Printnode

Detected by Pingoru
Nov 18, 2025, 07:41 AM UTC
Resolved
Nov 18, 2025, 07:53 AM UTC
Duration
11m
Affected: Label Printing
Timeline · 5 updates
  1. investigating Nov 18, 2025, 07:41 AM UTC

    We are aware of an outage with our third-party printing provider Printnode that is impacting direct printing of labels and documents. Please download the print job until the issue is resolved. Further updates will be provided through this banner as they come to hand.

  2. investigating Nov 18, 2025, 07:43 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 18, 2025, 07:43 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 18, 2025, 07:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 18, 2025, 07:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Issues with degraded performance due to an AWS Outage.

Detected by Pingoru
Oct 20, 2025, 04:19 PM UTC
Resolved
Oct 20, 2025, 11:47 PM UTC
Duration
7h 28m
Affected: Web Application Portal / APIs (Asia Pacific)Web Application Portal / APIs (Americas)
Timeline · 5 updates
  1. investigating Oct 20, 2025, 04:18 PM UTC

    We are are aware of an issue that is causing degraded performance due to an AWS Outage. Further updates will be provided through this banner.

  2. identified Oct 20, 2025, 04:19 PM UTC

    The issue has been identified.

  3. identified Oct 20, 2025, 04:58 PM UTC

    We’re currently experiencing an issue with the Dashboard page not loading correctly after login due to the AWS Outage, as well as degraded site performance. Quick Fix: You can still access your account by updating your browser address to another page — for example: https://app.cartoncloud.com/[youraccount]/SaleOrders From there, you’ll be able to navigate through the system as usual. Our team is working to resolve this as soon as possible — thank you for your patience!

  4. monitoring Oct 20, 2025, 09:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 20, 2025, 11:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 15, 2025

Web Performance Issues

Detected by Pingoru
Oct 15, 2025, 01:27 AM UTC
Resolved
Oct 15, 2025, 06:41 AM UTC
Duration
5h 13m
Affected: Web Application Portal / APIs (Asia Pacific)
Timeline · 8 updates
  1. investigating Oct 15, 2025, 01:27 AM UTC

    We are aware of issues with loading certain pages and general performance. We are currently investigating and will provide further updates once known.

  2. monitoring Oct 15, 2025, 02:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Oct 15, 2025, 02:17 AM UTC

    The issue has been identified and a fix is being implemented.

  4. investigating Oct 15, 2025, 02:19 AM UTC

    We are aware of issues with loading certain pages and general performance. We are currently investigating and will provide further updates once known.

  5. monitoring Oct 15, 2025, 04:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Oct 15, 2025, 05:13 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Oct 15, 2025, 05:14 AM UTC

    We are continuing to monitor for any further issues.

  8. resolved Oct 15, 2025, 06:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 3, 2025

Label Printing Connectivity Issue

Detected by Pingoru
Oct 03, 2025, 12:54 AM UTC
Resolved
Oct 03, 2025, 04:36 AM UTC
Duration
3h 42m
Affected: Label Printing
Timeline · 4 updates
  1. investigating Oct 03, 2025, 12:54 AM UTC

    We are aware of a printing issue with the PrintNode service, which may cause delays or connection errors when printing labels. You can monitor updates here: https://www.printnode.com/en/status. Further updates will also be provided through this banner.

  2. investigating Oct 03, 2025, 01:57 AM UTC

    We are aware of a printing issue with the PrintNode service, which may cause delays or connection errors when printing labels. You can monitor updates here: https://www.printnode.com/en/status. Some print jobs are being received successfully, so we suggest continuing to attempt printing or using the PDF print functionality instead. Further updates will be provided through this banner.

  3. monitoring Oct 03, 2025, 04:08 AM UTC

    A fix has been implemented and we are monitoring results.

  4. resolved Oct 03, 2025, 04:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2025

Web Application Internal Server Errors

Detected by Pingoru
Oct 02, 2025, 06:14 AM UTC
Resolved
Oct 02, 2025, 06:55 AM UTC
Duration
41m
Affected: Web Application Portal / APIs (Asia Pacific)Web Application Portal / APIs (Americas)
Timeline · 3 updates
  1. identified Oct 02, 2025, 06:14 AM UTC

    We’re aware that some users are encountering Internal Server Errors. A fix is in progress, and further updates will be provided through this banner.

  2. identified Oct 02, 2025, 06:41 AM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Oct 02, 2025, 06:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2025

Mobile app Packed Items screen appearing unexpectedly

Detected by Pingoru
Sep 08, 2025, 12:54 AM UTC
Resolved
Sep 08, 2025, 03:45 AM UTC
Duration
2h 50m
Affected: Mobile Applications
Timeline · 3 updates
  1. identified Sep 08, 2025, 12:54 AM UTC

    We are aware of an issue where the Packed Items screen is unexpectedly appearing in the mobile app for some users. Affected users can dismiss this screen by pressing Close, and normal account functionality is not impacted. Our team is working on a fix, and updates will be shared here as they become available.

  2. monitoring Sep 08, 2025, 03:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 08, 2025, 03:45 AM UTC

    This incident has been resolved.

Read the full incident report →